Summary
Overview
Work History
Education
Timeline
Generic

DUSTIN POLANCO

Beech Grove

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Developed training program(s) for employers to help new hires learn faster and feel more confident.

Overview

7
7
years of professional experience

Work History

Customer Resolution Specialist

Syneos Health
Bridgewater
03.2025 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Escalated complex issues to appropriate departments for timely resolution and follow-up.
  • Managed multiple cases simultaneously while maintaining a high level of service quality.
  • Performed data entry tasks related to customer accounts and transactions.
  • Maintained accurate records of customer interactions and transactions.

Customer Service Representative

Vision Financial Services
Beech Grove
10.2024 - 03.2025
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Navigated medical systems like iCUE and the state database to help members get in touch with providers with medical and DME services

Customer Service Representative

SME / Concentrix
Beech Grove
07.2023 - 10.2024
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Created a new customer database by entering customer information into a database

DME Case Manager, Trainer, Team Lead

EviCore Healthcare formerly Care Core National
01.2022 - 06.2023
  • Collaborated with medical professionals to coordinate treatment plans for clients. Maintained accurate case records and documentation according to agency guidelines.
  • Designed and developed training materials for new employees in the organization. Assisted with developing online learning modules for remote learners.
  • Conducted regular performance reviews to assess individual team member progress. Analyzed data from various sources to identify areas of improvement in the department's operations.

Customer Service Representative

Uhaul Moving And Storage
Beech Grove
02.2018 - 01.2020
  • Resolved customer complaints promptly and efficiently. Implemented innovative methods for streamlining the customer service process.
  • Provided accurate information about products and services to customers.

Education

GED -

Central 9 Career Center
Greenwood
07.2004

Timeline

Customer Resolution Specialist

Syneos Health
03.2025 - Current

Customer Service Representative

Vision Financial Services
10.2024 - 03.2025

Customer Service Representative

SME / Concentrix
07.2023 - 10.2024

DME Case Manager, Trainer, Team Lead

EviCore Healthcare formerly Care Core National
01.2022 - 06.2023

Customer Service Representative

Uhaul Moving And Storage
02.2018 - 01.2020

GED -

Central 9 Career Center

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DUSTIN POLANCO