Resolving Conflicts, Maintains a proper grievance process for employees to raise issues with peers, management, or otherwise., Handle internal crises and investigations regarding performance and/or behavior., Delivers fair, unbiased solutions to any employee issues after a thorough investigation into all angles of the matter., Investigate allegations of sexual harassment, discrimination, and unfair treatment., Act as a liaison between workers’ union and management during a period of disagreement and work towards strike avoidance., Negotiate labor contracts, pensions, bargaining agreements, etc., MAINTAINING CORPORATE CULTURE, Train staff on HR policies and general business policies during the onboarding process., Continue to update staff as these policies evolve., Create a handbook for the business that outlines the policies and procedures of employment at the firm., Start a company publication or email newsletter celebrating company events and top employees., Work with the senior leadership team to establish company culture guidelines., Emphasize hiring candidates who fit the company culture., Recognize and reward strong results from employees with bonuses, gifts, etc., Foster an open-door policy where employees feel comfortable working with HR and their own managers to mitigate issues., EMPLOYEE RELATIONS & DEVELOPMENT, Manage office outings and entertainment to improve workplace morale., Drive an effective learning and development agenda that impacts the employees and the businesses – personal and professional development of the team is a key HR., Offering online or offline classes and training in management skills, web coding, or search engine optimization, for example., Conduct periodic employee surveys to collate insights and design employee entertainment or office policies accordingly to address concern areas., Provide full admin support to the team and department., Perform data entry, documentation, printing, and filling duties., Maintain a proper and user-friendly filling and document control system for recording and tracking all documents., Support the officers in daily admin roles and keep stock of stationery supplies for the department, Put up purchase requests for all approved purchases for the necessary approvals and verify invoices for the raised purchases upon delivery of goods and services., Create and maintain useful databases for the department., Perform some research duties as and when required by the team., Assist the Dept head to maintain proper attendance and tracking reports for the Dept., Assist with any ad-hoc tasks as required by the dept., Greet clients and guests and decide whether they should be given the right of entry to meet specific individuals., Ensure that customers or visitors are entertained properly until they meet the appropriate person., Handle telephone calls and relay messages to the appropriate department or individual, Oversee office filing and record management needs., Attend meetings, take, and record minutes of meetings, and distribute the same as instructed., Arrange for payments of contractors and vendors by liaising with accounting departments., Schedule meetings and prepare appropriate agendas for meetings and conferences., Arrange for executives’ travel and accommodation., Ensure that packages for board meetings are prepared and distributed on time., Maintain inventory of office supplies and ensure that supplies are ordered on time., Ensure that office equipment is in running smoothly and arrange for equipment repairs and maintenance., Schedule and assign administrative ensure that results are expedited., Prepare administrative reports for senior managers., Ensure the confidentiality of both verbal and written information., Handle administrative issues and conflicts as per the company’s policies., Assist data entry staff in performing data entry tasks by providing informational support to them., Prepare memos, invoices, reports, and financial statements through word processing, spreadsheet, database, and presentation., Ensure quick response to routine inquiries., Open, arrange, and distribute incoming mail, faxes, and email.