Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
D V VINAI KUMAR BOMMIDI

D V VINAI KUMAR BOMMIDI

KAKINADA

Summary

Dynamic professional with extensive experience at SRI RAMDAS MOTOR TRANSPORT LTD, excelling in customer service and team development. Proven track record in revenue forecasting and process improvement, successfully increasing customer satisfaction ratings. Adept at mentoring staff and implementing effective marketing strategies to drive business growth and enhance operational efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Manager

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
PEDDAPURAM
12.2020 - Current
  • Supervised use, maintenance and replacement of workshop tools, equipment and materials.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Analyzed customer feedback data to identify areas needing improvement in the workshop setting.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Organized, scheduled and supervised daily operations of the workshop.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Conducted regular inspections of all machinery and equipment to identify issues or problems.
  • Performed preventive maintenance on workshop equipment and tools.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored work performance to ensure quality standards were met according to company guidelines.
  • Created detailed reports on operational activities for management review.
  • Communicated regularly with senior management regarding progress reports, cost control measures.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Provided technical advice, support and training for staff members on proper use of tools and equipment.
  • Resolved customer complaints promptly in a professional manner.

Service Advisor

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
KAKINADA
04.2015 - 10.2018
  • Promoted available products and services to customers during service, account management and order calls.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Updated databases with new and modified customer data.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Maintained records of customer interactions and transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored junior team members and managed employee relationships.

Customer Service Representative

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
KAKINADA
04.2015 - 10.2018
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Parts Coordinator

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
KAKINADA
04.2013 - 03.2015
  • Sorted incoming packages into proper storage locations within the warehouse.
  • Processed returns from customers according to company policy and procedure guidelines.
  • Coordinated with purchasing department to order additional parts as needed.
  • Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand.
  • Managed employee schedules and daily assignments.
  • Generated invoices upon completion of outgoing shipments.
  • Prepared weekly forecasts of upcoming orders based on historical data.
  • Monitored workers and reviewed completed work for proper performance.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Developed and implemented parts department policies and procedures to improve efficiency.
  • Established pricing strategies to remain competitive while ensuring profitability.

Accounting Assistant

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
KAKINADA
04.2008 - 04.2012
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Coordinated with external auditors to facilitate annual auditing process.
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
  • Monitored loans and accounts payable to confirm payments are current.
  • Answered questions from customers regarding their billing or payment status.
  • Reconciled expenses and financial records.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Analyzed financial statements to identify trends and make recommendations for improvement.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Supported the finance team with ad-hoc projects and financial analysis as required.
  • Prepared and issued customer invoices, monitored receivables, and managed collections process.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Streamlined transactions using automation systems to process payments and invoices.
  • Developed procedures for more efficient workflow in accounting department.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

Cashier Assistant

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
KAKINADA
06.2005 - 03.2008
  • Offered customers carry-out service at completion of transaction.
  • Interacted politely with customers to promote quality service during checkout.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered customers' questions and provided information on store procedures or policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted and balanced cashier drawers.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered phone calls to assist customers with questions and orders.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
  • Processed returns and exchanges according to company policies and procedures.
  • Maintained work area and kept cash drawer organized.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained financial records by counting cash and recording tips at end of shift.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed customer transactions accurately and efficiently.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.

Education

MBA - Human Resources Management

PONDICHERRY UNIVERSITY
YANAM
02-2017

PGDCA - MS OFFICE,TALLY,

PRANATHI INFOSYS
RAMA CHANDRAPURAM
11-2013

Master of Arts - MCOM

ANDHRA UNIVERSITY
VISAKHAPATNAM
05-2007

Bachelor of Arts - B.COM

PVRTRUST DEGREE COLLEGE
KAKINADA
03-2004

Some College (No Degree) - ONLINE TRAINING CONDUCTED EVERY YEAR

TATA MOTORS LTD
JAMSHEDPUR,LUCKNOW,PUNE

Skills

  • Customer service
  • Team building
  • Performance evaluation
  • Market research
  • Process improvement
  • Performance evaluations
  • Coaching and mentoring
  • Adaptability
  • Time management
  • Employee scheduling
  • Marketing management
  • Revenue forecasting
  • Workload management
  • Written communication
  • Interpersonal communication
  • Financial reporting
  • Multitasking and organization
  • Negotiation
  • Team development
  • MS office
  • Customer relationship management
  • Adaptability and flexibility
  • Teamwork
  • Staff management
  • Vendor management
  • Sales reporting
  • Risk management
  • Multitasking capacity

Accomplishments

  • IAM RECEIVED BEST WORKS MANAGER AWARD FROM TATA MOTORS IN 2023 ,
  • IAM RECEIVED BEST SERVICE ADVISOR AWARD FROM TATA MOTORS IN 2017
  • IAM RECEIVED BEST HIGHEST SALE OF PROLIFE AGGREGATES FROM TATA MOTORS IN 2018.
  • IAM RECEIVED AWARD FROM OUR COMPANY(SRMTLTD) FOR SAP IMPLEMENTATION WORK IN 2018.

I

Certification

  • IAM RECEIVED BEST WORKS MANAGER CERTIFICATE FROM TATA MOTORS IN 2023 ,
  • IAM RECEIVED BEST SERVICE ADVISOR CERTIFICATE FROM TATA MOTORS IN 2017
  • IAM RECEIVED BEST CERTIFICATE FROM HIGHEST SALE OF PROLIFE AGGREGATES FROM TATA MOTORS IN 2018.
  • IAM RECEIVED CERTIFICATE FROM OUR COMPANY(SRMTLTD) FOR SAP IMPLEMENTATION WORK IN 2018.

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Timeline

Assistant Manager

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
12.2020 - Current

Service Advisor

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
04.2015 - 10.2018

Customer Service Representative

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
04.2015 - 10.2018

Parts Coordinator

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
04.2013 - 03.2015

Accounting Assistant

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
04.2008 - 04.2012

Cashier Assistant

SRI RAMDAS MOTOR TRANSPORT LTD (TML CV DEALER)
06.2005 - 03.2008

MBA - Human Resources Management

PONDICHERRY UNIVERSITY

PGDCA - MS OFFICE,TALLY,

PRANATHI INFOSYS

Master of Arts - MCOM

ANDHRA UNIVERSITY

Bachelor of Arts - B.COM

PVRTRUST DEGREE COLLEGE

Some College (No Degree) - ONLINE TRAINING CONDUCTED EVERY YEAR

TATA MOTORS LTD

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