Dwairath Bhattacharjee
Kolkata
Summary
Dynamic professional with extensive experience at Bandhan Bank, excelling in SLA monitoring and vendor coordination. Proven track record in process improvement and team management, driving efficiency and enhancing customer satisfaction. Adept at data reconciliation and analytical thinking, consistently delivering impactful results in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager at IT ATM & E-surveillance Team
Bandhan Bank
Kolkata
02.2023 - Current
- Monitoring all report shared by OEMs
- Monitoring of SLA
- Arrange and analyse CCTV footage for monitoring perpouse.
- Providing backup support for down ATM.
- Co-ordinate with vendor for invoice. Keep track and process all type of invoices.
- OTC lock/ Vault lock related all types of supports provided to branch banking team.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Trained new team members using approved training materials and information.
- Analyzed company's expenditures and developed financial models.
- Assisted in the development of new reporting standards and policies within the organization.
Reconciliation Analyst
Writer Safeguard
Kolkata
06.2021 - 02.2023
- Report & Recon profile, Expertise on documentation, large scale area
- handling. Customer handling like national & international banks.
- Performed internal control reviews over various areas of the company's financial operations to ensure compliance with GAAP standards.
- Tracked progress of open items and followed up with appropriate parties when necessary.
- Provided support in responding to inquiries from internal departments regarding account balances or transaction details.
Team Leader
Tata communications Payment Solutions ltd (ATM Department)
Pune
02.2020 - 02.2021
- Team Handling, Target basis work management, Presentations.
- Directly handling with customers like SBI & Vendors Like AGS, NCR,HUGHES, Diebold, Hyosung.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Escalation Specialist
Tata communications Payment Solutions ltd (ATM Department)
Pune
06.2017 - 01.2020
- Team management, Customer Handling, Project management.
- Banking Management, handling customers like SBI, AXIS, IOB
- Collaborated with product development team to provide feedback from customers regarding current products.
- Reviewed customer feedback surveys and provided recommendations for improvement.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Trainee
CMS (Cash Monitoring Service)
Chennai
10.2016 - 06.2017
- Maintained positive working relationship with fellow staff and management.
- Negotiated contracts with vendors to secure favorable terms.
- Analyzed key performance indicators to identify effective strategies.
- Analyzed data related to customer usage patterns and trends in order to increase efficiency.
- Coordinated with vendors to purchase parts needed for repairing ATMs.
Education
B.tech in Electrical Engineering - Electrical Engineering
Elitte College of Engineering
Kolkata05-2019
Diploma in Electrical - Electrical Engineering
Elitte Institute of Engineering & Management
Kolkata05-2016
Skills
- SLA monitoring
- CCTV analysis
- Vendor coordination
- Invoice processing
- OTC lock issue support
- ATM support
- Team management
- Team training
- Data reconciliation
- Internal controls
- Project coordination
- Customer management
- Technical support
- Process improvement
- Report generation
- Analytical thinking
- Problem solving
- Windows Autopilot
Affiliations
- Playing guitar
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Certification
- SAP (ABAP)
Accomplishments
- Highest performing Team leader at Tata communications in all over India. In all regions my region uptime was highest.
Timeline
Assistant Manager at IT ATM & E-surveillance Team
Bandhan Bank
02.2023 - Current
Reconciliation Analyst
Writer Safeguard
06.2021 - 02.2023
Team Leader
Tata communications Payment Solutions ltd (ATM Department)
02.2020 - 02.2021
Escalation Specialist
Tata communications Payment Solutions ltd (ATM Department)
06.2017 - 01.2020
Trainee
CMS (Cash Monitoring Service)
10.2016 - 06.2017
B.tech in Electrical Engineering - Electrical Engineering
Elitte College of Engineering
Diploma in Electrical - Electrical Engineering
Elitte Institute of Engineering & Management