Dwanna Davie
Indianapolis
Summary
Versatile and dynamic professional with a proven track record at Otolaryngology Associates, showcasing exceptional communication and leadership skills. Excelled in documentation management and office supplies inventory, significantly enhancing operational efficiency. Renowned for fostering long-term professional relationships and adept at navigating complex tax regulations, demonstrating a unique blend of hard and soft skills.
Overview
14
14
years of professional experience
Work History
Medical Front Office Lead
Otolaryngology Associates
10.2020 - Current
- Aided colleagues, managers, and customers through regular communication and assistance.
- Collect patient and client documents and information upon referral. Scheduled appointments.
- Monitored office supplies by checking inventory and placing orders.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
Home Healthcare Aide
Comfort Keepers
08.2018 - 08.2020
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Tax Preparer (Seasonal)
Mimms Tax Service
12.2010 - 05.2017
- Offered clients recommendations to reduce tax liabilities.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
Education
High School Diploma -
Emmerich Manual High School
Indianapolis, INSkills
- Exceptional communication
- Documentation management
- Appointment scheduling
- Staff training and development
- Office supplies inventory management
- Strong leadership
- Filing
- Departmental support
- Appointment confirmation
- Record preparation
- Mail sorting
- Basic accounting
- Office supplies ordering
- Front office management
- Customer service
Timeline
Medical Front Office Lead
Otolaryngology Associates
10.2020 - Current
Home Healthcare Aide
Comfort Keepers
08.2018 - 08.2020
Tax Preparer (Seasonal)
Mimms Tax Service
12.2010 - 05.2017
High School Diploma -
Emmerich Manual High School
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