Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dwarakanath J

Chennai

Summary

Results-driven professional with expertise in Oracle and SAP ERP systems. Skilled in enhancing customer service and resolving technical issues, leading to improved team performance and optimized processes. Extensive experience in financial analysis and data visualization with Power BI. Proven track record of leading teams to meet KPIs and implementing best practices that streamline workflows.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Specialist

MAERSK GLOBAL SERVICE CENTRE PVT LTD
Chennai
04.2016 - Current
  • Monitored timely execution of sales orders, purchase orders, and invoices per requirements.
  • Led a team of six members to achieve KPIs without difficulties.
  • Tracked shipment status and purchase orders with approvers and vendors daily.
  • Resolved technical issues based on end-user queries within SAP.
  • Generated KPI reports for daily, weekly, and monthly business improvement.
  • Identified and proactively resolved potential service quality issues, SLAs, KPIs, and VOC.
  • Spearheaded new hire training while serving as primary contact for query resolution.
  • Prepared new documentation reflecting recent changes, obtaining client approval.
  • Collaborated with cross-functional teams to enhance customer service experience.
  • Resolved client inquiries by providing timely and accurate information.
  • Implemented best practices to streamline workflow within the department.

Senior Officer

WIPRO BPO LTD
Chennai
07.2014 - 04.2016
  • Delivered opening balance to team leads promptly, ensuring timely clearing of aged invoices.
  • Advised and mentored team members on complex tasks, enhancing overall team performance.
  • Supported line manager and team leader in training initiatives for skill development.
  • Allocated work queues based on team effectiveness to optimize productivity.
  • Identified and rectified quality check errors on the same day to maintain standards.
  • Provided regular process updates during team and monthly meetings for transparency.
  • Ensured timely delivery of tasks without exceeding turnaround times.
  • Updated process documentation to reflect changes accurately.

Senior Associate

Accenture Services Pvt Ltd
Chennai
05.2011 - 06.2014
  • Delivered opening balance to team leads punctually while clearing aged invoices within SLA.
  • Advised and mentored team members in handling complex tasks.
  • Supported line manager and team leader in training initiatives and coaching sessions.
  • Allocated work queues based on team effectiveness to optimize performance.
  • Identified and rectified quality check errors on the same day.
  • Provided regular process updates during team and monthly meetings.
  • Ensured timely deliveries without exceeding TAT requirements.
  • Updated process documentation promptly following any changes.
  • Preparing the AP accruals report on a monthly basis.
  • Done remote KT for PO, and urgent invoice processing for KZ, TM, and UZ.

Education

Master of Business Administration - Finance & Marketing

Alpha College of Engineering
Chennai, Tamil Nadu

Bachelor of Commerce -

Apollo Arts & Science College
Chennai, Tamil Nadu

Skills

  • ERP systems expertise (Oracle, SAP)
  • Microsoft Office proficiency (Word, Excel, PowerPoint)
  • Data visualization (Power BI)
  • Financial analysis
  • Problem-solving
  • Analytical thinking
  • Coaching and mentoring
  • Team collaboration

Accomplishments

  • I have completed a couple of Agile projects to improve the FTHR (First Touch Hit Ratio) percentage and have shown progress from 30% to 75%, and to reduce loss-making jobs, and have shown progress from $3M to $200K
  • Awarded 'Star Awards' for backlog clearance, supported in SAP S4 HANA implementation, reducing loss-making jobs, and improving FTHR percentage.
  • Awarded 'Champ of the Month' and 'Extra Mile Award' for smart KPI performance.
  • Awarded 'Numero Uno' and 'Master Blaster' awards for achieving SLAs and on-time support to the team whenever required

Certification

  • Financial analyst
  • Microsoft Power BI Desktop for business intelligence

Timeline

Specialist

MAERSK GLOBAL SERVICE CENTRE PVT LTD
04.2016 - Current

Senior Officer

WIPRO BPO LTD
07.2014 - 04.2016

Senior Associate

Accenture Services Pvt Ltd
05.2011 - 06.2014

Master of Business Administration - Finance & Marketing

Alpha College of Engineering

Bachelor of Commerce -

Apollo Arts & Science College

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Dwarakanath J