Dwayne Burnett
Indianapolis
Summary
Dedicated banker proficient in setting up new members accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
6
6
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Relationship Banker
Chase Bank
Indianapolis
06.2019 - Current
- Assisted customers with account inquiries and service requests.
- Processed transactions accurately and efficiently at the teller window.
- Educated clients on bank products and services available.
- Built rapport with customers to enhance their banking experience.
- Handled customer complaints professionally and resolved issues promptly.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
Firefighter
Fishers Fire Department
Fishers
12.2020 - 10.2023
- Responded to emergency calls and provided critical firefighting services.
- Conducted fire inspections to ensure compliance with safety regulations.
- Operated firefighting equipment and maintained tools for optimal performance.
- Collaborated with team members during emergency response operations.
- Participated in community outreach programs to promote fire safety education.
Education
Lawrence North High School
Indianapolis, INSkills
- Customer service
- Account management
- Bank product knowledge
- Transaction processing
- Supervisor experience
Certification
- Series 6 & 63
- Life license
Timeline
Firefighter
Fishers Fire Department
12.2020 - 10.2023
Relationship Banker
Chase Bank
06.2019 - Current
Lawrence North High School