DWELSTON DSILVA
Mumbai
Summary
Dynamic professional with extensive experience in business development and financial services, including a successful tenure at JP Morgan Chase. Proven expertise in lead generation and client relationship management, consistently driving growth and profitability. Skilled in technical analysis and negotiation, with a track record of enhancing team performance and achieving sales targets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Stock Trader
Investium Financial Consultancy
Mumbai
07.2023 - 03.2025
- Investium Financial Consultancy (IFC) is a proprietary firm started by my sister in 2020.
- The firm had over 135 investors on a monthly and annual payout basis.
- Traded on the NSE and BSE.
- Reported on monthly trading activity and volumes for management teams.
Assistant Manager- Sales
Super Records Pty Ltd
Mumbai
03.2022 - 06.2023
- Responsible for lead generation, rapport building, understanding client needs, and closing deals after negotiation.
- Adopt innovative methods for exploring the Australian market, and ensure profitability, establish and extend the company's market leadership through effective contributions toward business development, sales, key account management, and client servicing in the Australian market.
- Actively explore, define, evaluate, seek opportunities, and turn them into profitable business.
- Research, locate, define, and target key business prospects.
- Create business development strategies; identify challenges, cross-selling opportunities, and client renewals through outbound new business sales from conception through closure.
- Increasing the value of current customers while attracting new ones.
- Generating agreements, invoices, and contracts based on the service finalized with the clients.
- Working as a bridge between the clients and the operation teams to ensure that the service quality is maintained as per the agreements.
- Retained existing customers, and substantially grew the customer base, product line, and sales volume.
- Generated monthly and annual sales reports to determine growth and areas requiring improvement.
- Provided regular sales reports to the sales manager, highlighting achievements and challenges.
- Built sales forecasts and schedules to reflect desired productivity targets.
Senior Executive
Cloudoffis
Mumbai
01.2021 - 03.2022
- Lead and appointment generation for BDM based in Australia.
- Scheduling a teleconference, demo, and face-to-face meeting between the onsite director and the prospect.
- Following up with clients after the meeting with the manager.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
Senior Business Development Manager
E2E Global Solutions Pvt Ltd
Mumbai
01.2013 - 04.2020
- Working with Lead and Appointment Generation projects for IT and Research clients
- Managing a team of 14-16 Sales Executives
- Generating Leads for the Client and also involved in lead nurturing
- Scheduling teleconference, demo, face to face meeting between the onsite director and the prospect
- Sending across appropriate service collateral to the prospect on the business opportunity identified over the conference discussion
- Following up on regular basis or as agreed upon by the respective entity
- Delegating tasks and setting deadlines
- Oversee day-to-day operations
- Monitor team performance and report on Metrics
- Motivate team members
- Responsible for the end to end process completion and on job trainings for new hires
- Conducted training for executives to enhance Quality and performance
Financial advisor
JP Morgan Chase
11.2011 - 10.2012
- Company Overview: Department for Chase Credit Cards
- Assisting Customers with personal credit cards and helped them with payments, refunds, disputes, fraud and account servicing
- Department for Chase Credit Cards
Sales Executive
Aditya Birla Minacs
07.2007 - 11.2011
- Company Overview: Worked with US Sales Project (j2 Global Communications)
- Assisted Customers with updating their credit cards for monthly and Annual payments
- Upgraded Customers from monthly to Annual plan
- Worked with US Sales Project (j2 Global Communications)
Education
Delhi University
06-2015
HSC -
Chinai College of Commerce And Economics
Mumbai06-2006
High School Diploma -
Holy Family High School
Mumbai06-2004
Skills
- Technical analysis
- Market research
- Portfolio management
- Data interpretation
- Business development
- Lead generation
- Client relationship management
- Negotiation skills
Certification
- Six Sigma Green Belt
- Business Analytics Program from ProLearn (Grade 'A')
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation, which resulted in more effective and timely completion of the sales closures
- Won the Achiever of the Year award
- Achieved an 'A' grade for the Business Analytics Program
Languages
- English
- Hindi
- Marathi
- East Indian
References
References available upon request.
Timeline
Stock Trader
Investium Financial Consultancy
07.2023 - 03.2025
Assistant Manager- Sales
Super Records Pty Ltd
03.2022 - 06.2023
Senior Executive
Cloudoffis
01.2021 - 03.2022
Senior Business Development Manager
E2E Global Solutions Pvt Ltd
01.2013 - 04.2020
Financial advisor
JP Morgan Chase
11.2011 - 10.2012
Sales Executive
Aditya Birla Minacs
07.2007 - 11.2011
Delhi University
HSC -
Chinai College of Commerce And Economics
High School Diploma -
Holy Family High School
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