Dwipannita
Program Management
Bangalore
Summary
A dynamic professional with 16+ years of extensive experience in Project and Program Management, Strategy, Transition and Transformation, IT Infrastructure and Consulting. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Program Manager - Strategic Program Office
Tech Mahindra Business Process Services
Bangalore
2022.06 - Current
- Leading resolution process of escalated client accounts encompassing multiple workstreams and support functions, ensuring swift and effective solutions to address client concerns and enhance satisfaction.
- Orchestrated post-merger integration activities, managing multiple workstreams to ensure a smooth transition and alignment with organizational goals.
- Developed and executed integration plans, mitigating risks and challenges associated with merging diverse business operations.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions
- Facilitated clear communication with internal and external stakeholders, providing regular updates on program status, milestones, and challenges.
Program Manager - Strategic Program Office
IBM India Pvt Ltd
Bangalore
2015.10 - 2022.06
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Project Management Professional-IT Strategy
Accenture Service Pvt Ltd
Bangalore
2011.03 - 2015.10
- Oversaw the planning and execution of IT strategy projects, ensuring adherence to timelines, budgets, and quality standards.
- Implemented project management methodologies to optimize processes and enhance project delivery.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Project Management Executive
SR Nova Pvt Ltd
Bangalore
2009.08 - 2011.02
- Optimized resource utilization by employing effective capacity planning techniques across multiple projects concurrently.
- Reduced project completion time by identifying bottlenecks and optimizing resource allocation.
- Enhanced client satisfaction with timely project delivery and consistent quality assurance measures.
- Streamlined communication channels among team members with a centralized information repository for easy access to documents and updates.
- Facilitated post-project reviews to identify areas of success as well as lessons learned for future implementations.
Project Management Executive
Macmillan India Pvt Ltd
Bangalore
2007.03 - 2009.05
- Project Executive with proven ability to coordinate and facilitate the successful execution of diverse projects, from manuscript processing to publication. Skilled in managing timelines, resources, and stakeholder communications.
- Identified plans and resources required to meet project goals and objectives.
- Cultivated strong vendor relationships for seamless procurement of materials and services required for projects.
- Conducted regular status meetings to keep team members informed on updates, changes or adjustments in project expectations.
- Achieved project deadlines by coordinating with contractors to manage performance.
Education
MBA -
2004.03 - 2006.06
Bachelor of Arts (Sociology) -
2001.06 - 2004.03
Skills
Strategic Thinking
undefinedPortfolio Program Management - Responsibilities
- Create and maintain an overall project plan that covers all workstreams identified in the strategic program and budget complying with engagement management practices.
- Ensure alignment of priorities, scope and resources with Site Leadership Team so that other key site priorities are included into the site project portfolio.
- Identify emerging risks and issues; propose re-prioritization, remediation or escalation. Provide direction for prioritization & risks mitigation.
- Attends individual workstream meetings that feed into the overall project to ensure alignment to meet program goals.
- Build and maintain strong, trusted adviser relationships with senior management and mid-level executives and other key stakeholders.
Program Project Management - Responsibilities
- Maintain oversight on project scope, costs, schedule, resource, quality and and budget complying with engagement management practices.
- End to end project management including project schedule, work package descriptions, RACI and processes including scope and objectives, organization, governance, RAID, roles & responsibilities, high level approach and key milestones, risks and dependencies.
- Develop insightful sector points of view on key strategic issues for your chosen sector(s) including leading or playing a key role in a sector campaign.
- Acting as a liaison to the overall program (reporting on status, issues and risks)
It Transition Transformation Service Delivery - Responsibilities
- Understand and create the Disaster recovery plan for each DR site in close understanding with the Production.
- Facilitating Demos and Webinars for the implementation landscape.
- Plan and execute end to end DR Build and Migration activities.
- Execute DR failover testing for clients to ensure DR readiness.
- Work closely with Solution Architects and Transition teams to understand the sites and VMs requirements and updates.
- Work in coordination with Network, SAP and testing team from both internal and client side.
Resource Management Deployment - Responsibilities
- Resource planning, scheduling, implementation methodology, milestone delivery, project budget, customer interface, profitability and project accounting.
- Dynamic resource allocation, including contract consultants, to maximize effective utilization of resources, ensure project success, and deliver high quality solutions with effective billable utilization.
- Closely work with a cross section workstream resources including technology, migration, finance/commercial, procurement, HR and business management.
- Conduct various phases of transition: Pre-Transition, Transition Phase & Post-Transition Phase Scheduling & Planning Project requirements.
- Review staffing with business leads based on client requirements on regular basis
- Review the Scope of work proposed & recommend changes as per the company standards
Skill Learning Organisational Development - Responsibilities
- Understand the education requirement from different business units of the organization.
- Ensuring strategic alignment of the training department with business goals.
- Program Manager for strategic implementation of RED HAT certification program across markets and geographies.
- Assess the Learning need across business and help managers develop their team members through segmented career paths.
- Managing budgets and negotiate contracts.
- Manage the design and delivery of training and best practices across various channels (e.g. instructor led, virtual and self-paced video learning, knowledge).
- Deliver performance metrics at the team/organization levels.
- Continually assess effectiveness of the program initiatives and publish lesson learned and improvements.
Client Customer Relationship Management Project Delivery - Responsibilities
- Maintain oversight on project scope, costs, schedule, resource, quality and and budget complying with engagement management practices.
- End to end project management including project schedule, work package descriptions, RACI and processes including scope and objectives, organization, governance, RAID, roles & responsibilities, high level approach and key milestones, risks and dependencies.
- Develop insightful sector points of view on key strategic issues for your chosen sector(s) including leading or playing a key role in a sector campaign.
- Acting as a liaison to the overall program (reporting on status, issues and risks)
Industry Certifications
- PMP Trained
- ITILV3 Certified
- Certified Learning and Development Manager (CLDM)
Occupational Record
- Tech Mahindra Business Process Services, Program Manager - Strategic Program Office, June 2022 - Present
- IBM India Pvt Ltd., Project and Program Management, Oct 2015 - June 2022
- Accenture Service Pvt Ltd, Project Management Professional-IT Strategy, Mar 2011 - Oct 2015
- SR Nova Pvt Ltd, Project Management Executive, Aug 2009 - Feb 2011
- Macmillan India Pvt Ltd, Project Management Executive, Mar 2007 - May 2009
Personal Information
- Nationality: Indian
- Marital Status: Married
Timeline
Program Manager - Strategic Program Office - Tech Mahindra Business Process Services
2022.06 - Current
Program Manager - Strategic Program Office - IBM India Pvt Ltd
2015.10 - 2022.06
Project Management Professional-IT Strategy - Accenture Service Pvt Ltd
2011.03 - 2015.10
Project Management Executive - SR Nova Pvt Ltd
2009.08 - 2011.02
Project Management Executive - Macmillan India Pvt Ltd
2007.03 - 2009.05
Christ College - MBA,
2004.03 - 2006.06
University of Delhi - Bachelor of Arts (Sociology),
2001.06 - 2004.03
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