Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Dyan Thimmaiah

Dyan Thimmaiah

Sales Operations Assistant Manager
Bangalore,KA

Summary

Dynamic Sales Operations professional with extensive experience at Juniper Networks, excelling in cross-functional teamwork and sales reporting. Proven track record in driving automation initiatives and enhancing customer relationships, resulting in improved efficiency and data-driven decision-making. Skilled in root cause analysis and system integration, fostering a high-performance culture within teams.

Overview

19
19
years of professional experience

Work History

Sales Operations Assistant Manager

Juniper Networks
03.2024 - Current
  • Lead and manage a high-performance sales support team for the EMEA region, driving operational excellence in quoting processes and fostering collaboration across cross-functional teams.
  • Act as a key liaison between sales teams, finance, and operations to streamline processes and resolve escalations.
  • Drive automation initiatives such as RPA-driven quote creation to improve accuracy, reduce turnaround time, and enhance productivity.
  • Coordinate and manage FOS project testing, go-live activities, SOP creation, and ongoing support, ensuring successful implementation and adoption.
  • Own performance metrics and reporting, delivering actionable insights to sales leadership to drive data-based decision-making.
  • Facilitate process improvements and system enhancements by collaborating with IT and other stakeholders.
  • Support quarterly business reviews (QBRs) by providing key metrics, operational summaries, and improvement opportunities.
  • Mentor and develop a team of SPOCs, delegating critical tasks for effective project execution and business continuity.
  • Manage communication with multiple stakeholders across global regions to align expectations and deliverables.
  • Lead distributor training and alignment sessions to promote best practices and clarify expectations.
    Ensure compliance with internal policies, pricing guidelines, and contract terms throughout the sales process.
  • Developed comprehensive sales reports for management, enabling data-driven decision making.

Sales Operations Analyst 4

Juniper Networks
02.2022 - 02.2024
  • Managing a team of 16 direct reports, providing effective leadership in daily operations management.
  • Successfully maintained KPIs and SLAs within optimal ranges, ensuring consistent adherence to performance standards.
  • Implemented strategic initiatives to enhance team efficiency and foster a high-performance culture.
  • Collaborate with finance, marketing and other departments to ensure alignment of sales operations with overall business objectives.
  • Maintaining accurate records and documentation related to sales support activities.
  • Generating reports on sales support metrics and presenting finding to management.
  • Identifying and implementing process improvements to enhance the efficiency of sale support operations.
  • Training and developing sales support staff to improve their skills and knowledge.
  • Work with leadership team to present progress on key projects and on KPI's.
  • Deliver comprehensive monthly updates to stakeholders and the leadership team detailing key insights into sales support activities, including sales opportunities, quotes,deal registrations, projects, TAT and challenges.
  • Collaborating with cross-functional teams to ensure alignment between sales and other departments.
  • Managing customer inquiries, addressing concerns and ensuring timely resolution of issues to maintain strong client relationships.
  • Actively participate in cross functional projects reacted to sales support, contributing insights and expertise.
  • Coordinate projects tasks, ensuring successful implementation and integration with existing sales processes.
  • Facilitate change management processes related to project implementations, ensuring a smooth transition for the sales operations team and other stakeholders.
  • Collaborate with HR to streamline recruitment procedures and Lead the hiring process for the sales support team, from defining job roles to conducting interviews and assessing candidates.

Sales Operations Analyst 3

Juniper Networks
01.2020 - 01.2022
  • Led a team of 9 members, providing guidance, support and fostering a collaborative work environment.
  • Conducted regular team meetings and performance reviews to ensure team goals align with organizational objectives.
  • Implemented and enforced standardized documentation practices within the team.
  • Addressed and resolved escalated issues to sales support, working collaboratively to find effective solutions.
  • proactively identified challenges and implemented preventive measures to minimize future issues.
  • Conducted training sessions for sales support team on tools, processes and best practices to improve overall performance.
  • collaborated with cross functional teams such as IT, channel support and finance to ensure seamless project integration.
  • Enhanced team productivity by developing comprehensive reports and performance metrics analysis.
  • collaborated with HR to streamline recruitment procedures, ensuring a seamless and efficient hiring.

Sales Support Analyst 2

Juniper Networks
10.2017 - 12.2019
  • Served as the primary liaison for Juniper and partners, overseeing all aspects of quote creation, modification, and management.
  • Act as the central point of contact, ensuring seamless communication and collaboration to meet the needs of both sales team and channels.
  • Took on a pivotal role as the primary point of contact for Juniper and Sales team, responsible for seamlessly handling all requests about quote creation, modification and management.
  • Facilitated efficient. communication and collaboration to meet the distinctive needs of both internal stakeholders and external partners.
  • Provided comprehensive support to the sales team and partners, handling queries, quotes, and opportunity management.
  • Effectively interfaced with partners, distributors and internal stakeholders including Juniper sales,
    logistics, customer master, global support, and order management.
  • Administrative responsibility included creating and managing complex quotes for assigned accounts and ensuring accountability for quotes.
  • Increased customer satisfaction levels through consistent follow-ups and thorough issue tracking.

BI- Sales Support Management-4

Hewlett Packard Enterprise
01.2015 - 10.2017
  • Generated source data for the analysis using SFDC's MDF Activity and Finance Data input files for the QlikView MDF dashboard.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Developed solutions to sales challenges and maximized business opportunities.
  • Partner Performance Report: Worked diligently on partner-led projects to measure partner performance each quarter, increase revenue generation, and assist indirect businesses in establishing targets.
  • Created End to End JBP (Joint Business Planning) reports for the sales team to promote objective, strategy, and action plan alignment.
  • Analysis performed on partner performance on Marketing Funds allocated.
  • Extract, Analyze, and Publish Data to Higher Management and VP for Daily Pay@Net Price Report for APJ Region.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

BI Analyst & Sr Business Operations Analyst-3

Hewlett Packard Enterprise
01.2010 - 12.2012
  • Conducted discussions with key business users to collect information on business processes and user requirements.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations.
  • Analyzed open orders, backlog, and sales data to provide sales team with insights.
  • Performed gap analysis to identify areas of improvement.
  • Analysis of the Marketing Development Fund (MDF) Program partners' spending by pulling reports from the Access Database.
  • Involved in the publication of the AMS region's inventory, sell-through, and contra reports.
  • Actively involved in the consolidation of all the reconciliation sections' summaries and in reporting in a way that enables us to comprehend and anticipate any financial risk.

Process Associate & Sr. Process Associate

Hewlett Packard Enterprise
06.2006 - 01.2010
  • Management of claims and financial transactions between HP and HP Partners.
  • Generated daily metrics for tasks completed on a daily, fortnightly, and monthly basis and reported to management.
  • Maintained 100% conformity for both internal and external ISO audits.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • partnered with cross-functional teams to fully explore and do due diligence on existing processes.
  • Responsible for combining HP access database from SAP and partner audit data from third-party databases to perform the audit.
  • Data analysis of inventory information, EDI details, price per unit, shipment quantity, and price drop dates.
  • Look back window analysis for three distinct groups (IPG, PSG, and TSG) and send it to the front-end team.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.

Education

Bachelor of Arts -

St, Joseph's College
Bengaluru, India
04.2001 -

Skills

Customer relationship building

Accomplishments

  • Recognized and received an award from Peter Bocian (Executive VP & CAO) for recovery of $1.25 million from the partners.

  • CE0 Excellence award for Partner Business center- Deal Central project.

Additional Information

Project Highlights:


Name of Project - Deal Registration-Partner Business Center-Deal Central .

  • Developed a new tool, improving quoting efficiency by 4X and reducing delivery time from 24 to 4 hours.
  • Transformed go-to-market effectiveness to meet enterprise demands.


Name Of Project - Quick Quote

  • Revolutionized quote submission, eliminating email-based requests and empowering sales team with CPQ.


Name Of Project - Quick Quote RPA

  • Automated sales quote creation via Robotic Process Automation (RPA), resolving manual inefficiencies and delays.


Name of Project- FOS

  • Implemented the AIDE tool to enable streamlined, self-service quoting for Sales team, accelerating deal execution.


Timeline

Sales Operations Assistant Manager

Juniper Networks
03.2024 - Current

Sales Operations Analyst 4

Juniper Networks
02.2022 - 02.2024

Sales Operations Analyst 3

Juniper Networks
01.2020 - 01.2022

Sales Support Analyst 2

Juniper Networks
10.2017 - 12.2019

BI- Sales Support Management-4

Hewlett Packard Enterprise
01.2015 - 10.2017

BI Analyst & Sr Business Operations Analyst-3

Hewlett Packard Enterprise
01.2010 - 12.2012

Process Associate & Sr. Process Associate

Hewlett Packard Enterprise
06.2006 - 01.2010

Bachelor of Arts -

St, Joseph's College
04.2001 -

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Dyan ThimmaiahSales Operations Assistant Manager