DYJANAE BOWEN
Michigan City
Summary
Detail-oriented and customer-focused professional with experience in healthcare and remote customer support roles. Proven ability to de-escalate high-stress situations, investigate disputes, handle fraud-related inquiries, and provide accurate documentation. Skilled in risk awareness, customer advocacy, and case management with a strong commitment to delivering high-quality support in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Patient Companion
Franciscan Health
05.2022 - 01.2026
- Provided direct support to patients in clinical environments, ensuring safety, comfort, and emotional stability.
- De-escalated high-stress or emotionally charged situations using calm, professional communication.
- Assisted with documentation and maintained accurate patient records.
- Collaborated with healthcare staff to support risk prevention and patient safety standards.
- Demonstrated strong attention to confidentiality and compliance protocols.
- Implemented safety protocols to minimize risk and ensure a secure environment for patients.
- Assisted nursing staff by monitoring patient needs and reporting changes in condition.
Chat Support Agent (Seasonal/Temporary)
Teleperformance – Hollister Account
10.2023 - 12.2023
- Handled high-volume customer chats regarding orders, refunds, disputes, and account inquiries.
- Conducted fraud reviews and flagged suspicious activity following company procedures.
- Investigated customer concerns and provided accurate resolutions within strict service level expectations.
- Maintained professional, empathetic communication to resolve escalated interactions.
- Accurately documented cases and customer interactions in internal systems.
Education
Bachelor of Science - Psychology, Neuroscience
Indiana University East
Richmond, IN05.2026
Academic Honors Diploma - undefined
New Tech Academy at Wayne High School
05.2018
Skills
- Customer Service & Support
- De-escalation & Conflict Resolution
- Dispute Handling
- Data Entry & Documentation Accuracy
- Verbal & Written Communication
- Time Management & Multi-tasking
- Compliance & Process Adherence
- Assisting with mobility
- Professionalism and ethics
- Multitasking and organization
- Verbal and written communication skills
- HIPAA compliance
Additional Highlights
- Flexible with evenings, weekends, and holidays
- Comfortable working in fast-paced, performance-driven environments
- Strong adaptability to new systems and workflows
- Voice-of-the-Customer mindset with a passion for customer advocacy
Timeline
Chat Support Agent (Seasonal/Temporary)
Teleperformance – Hollister Account
10.2023 - 12.2023
Patient Companion
Franciscan Health
05.2022 - 01.2026
Academic Honors Diploma - undefined
New Tech Academy at Wayne High School
Bachelor of Science - Psychology, Neuroscience
Indiana University East