DYLAN DSOUZA
BAR WAITER
GOA,INDIA
Summary
I have worked as a Bar Waiter on Aida Cruises for over 3 years, providing excellent customer service and beverage expertise to guests from different cultures and backgrounds. I have experience in preparing and serving cocktails, wines, beers and other drinks, as well as inventory. I have also participated in Onboard training and safety drills and maintained high standards of hygiene and sanitation in the bar area. I enjoy working in a fast-paced and dynamic environment, and i am always eager to learn new skills and improve my performance.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Bar Waiter
Aida Cruises
HAMBURG, GERMANY
10.2019 - Current
- Assisted with bartending duties during high-volume shifts
- Maintained thorough menu knowledge to efficiently answer questions regarding menu item sourcing, ingredients etc.
- Checked identification for minimum age for sale of alcoholic beverages.
- Strategically timed check-ins with customers to take orders and con rm satisfaction with meals after delivery, taking action to correct any problems.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Waiter
Radisson Blu
GOA, INDIA
01.2016 - 01.2018
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Job Trainee
Radisson Blu
MARGAO, GOA, INDIA
01.2015 - 06.2015
- Served customers and followed outlined steps of service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes.
Education
High School Diploma -
Rosary High School
NAVELIM GOA 06.2009 - 03.2010
GOA BOARD - COMMERCE
Rosary Higher Secondary School
NAVELIM, GOA 06.2010 - 03.2012
Bachelor of Arts - HOTEL MANAGEMENT
INSTITUTE OF ADVANCED MANAGEMENT
VERNA, GOA 06.2011 - 03.2014
Skills
TeamworkAlcoholic beverage Regulation
Time Management
SKILLSWine service
Daily specials memorization
Hobbies
- Photography
- Travel
- Sports
- Reading
Timeline
Bar Waiter
Aida Cruises
10.2019 - Current
Waiter
Radisson Blu
01.2016 - 01.2018
Job Trainee
Radisson Blu
01.2015 - 06.2015
Bachelor of Arts - HOTEL MANAGEMENT
INSTITUTE OF ADVANCED MANAGEMENT
06.2011 - 03.2014
GOA BOARD - COMMERCE
Rosary Higher Secondary School
06.2010 - 03.2012
High School Diploma -
Rosary High School
06.2009 - 03.2010