Dylan Kastens
West Lafayette
Summary
Detail-oriented team member with proven expertise in customer service, problem-solving, and maintaining organized workspaces. Committed to fostering positive team dynamics and enhancing customer experiences.
Overview
4
4
years of professional experience
Work History
Team Member
Everbowl Purdue LLC
West Lafayette, IN
05.2023 - Current
- Prepared and assembled customer orders efficiently to ensure timely service.
- Maintained cleanliness and organization of workstations to foster a safe cleanly environment.
- Assisted team members in training new hires on operational procedures and policies.
- Operated kitchen equipment safely while adhering to health regulations and standards.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and POS system to efficiently get orders in and through.
Assistant
Copymat Services Inc
West Lafayette, IN
05.2025 - 08.2025
- Conducted quality checks on printed materials, ensuring accuracy and adherence to specifications.
- Implemented filing system improvements, resulting in enhanced document retrieval speed and organization.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Team Member
All Fired Up Studio
West Lafayette, IN
03.2022 - 04.2023
- Monitored product quality to ensure consistency and adherence to brand standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Education
Bachelor of Arts - Political Science
Indiana University
Bloomington, IN05.2029
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Leadership qualities
Timeline
Assistant
Copymat Services Inc
05.2025 - 08.2025
Team Member
Everbowl Purdue LLC
05.2023 - Current
Team Member
All Fired Up Studio
03.2022 - 04.2023
Bachelor of Arts - Political Science
Indiana University