Dylan Kent
Danville
Summary
Motivated Optician with demonstrated ability to work well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.
Overview
7
7
years of professional experience
Work History
Optician
Plainfield Eye Care
04.2024 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create a perfect fit.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Lead Retail Sales Associate
Eyemart Express LLC
04.2023 - 04.2024
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Barista Trainer
Starbucks
03.2022 - 07.2023
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new employees in groups and in one-on-one scenarios.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
Optician
Mooresville Family Eye Care
09.2020 - 08.2021
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained a safe, clean, and organized environment to increase patient comfort.
- Utilized advanced knowledge of ocular anatomy, physiology, and optics to provide proper eyewear.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Optician
Walmart
09.2019 - 09.2020
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Customer Service Representative
Walmart
02.2019 - 09.2020
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
High School Diploma -
Monrovia High School
Skills
- Contact lens care
- Visual acuity testing
- Insurance billing
- Insurance verification
- Retail sales
Timeline
Optician
Plainfield Eye Care
04.2024 - Current
Lead Retail Sales Associate
Eyemart Express LLC
04.2023 - 04.2024
Barista Trainer
Starbucks
03.2022 - 07.2023
Optician
Mooresville Family Eye Care
09.2020 - 08.2021
Optician
Walmart
09.2019 - 09.2020
Customer Service Representative
Walmart
02.2019 - 09.2020
High School Diploma -
Monrovia High School