Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dylan Odenthal

Indianapolis

Summary

Results-driven account manager with expertise in client communications and problem-solving. Proven ability to support account growth and enhance customer satisfaction through effective collaboration.

Overview

5
5
years of professional experience

Work History

Account Manager

500 Republic
Indianapolis, IN
07.2025 - Current
  • Managed client communications to ensure satisfaction and address concerns promptly.
  • Supported account growth by identifying upselling opportunities during client interactions.
  • Collaborated with internal teams to develop customized solutions for clients' needs.
  • Maintained accurate records of client interactions using CRM software to track engagement.

Shift Manager

Crew Carwash
Indianapolis, IN
06.2022 - 07.2025
  • Supervised daily operations to ensure adherence to quality and safety standards.
  • Trained and mentored team members on efficient workflow practices.
  • Implemented process improvements that enhanced customer service efficiency.
  • Managed inventory control and ensured adequate supply levels for operations.
  • Developed staff schedules to optimize labor resources and maximize productivity.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Shift Member

Mcdonalds
Maple Grove, MN
01.2021 - 06.2022
  • Delivered exceptional customer service, ensuring satisfaction and fostering positive dining experiences.
  • Operated kitchen equipment efficiently, maintaining safety protocols and food quality standards.
  • Collaborated with team members to streamline order preparation processes, enhancing speed of service.
  • Trained new staff on operational procedures and customer interaction techniques, improving team performance.

Education

High School Diploma -

Heritage Christian Academy
Maple Grove, MN

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client acquisition
  • Problem solving
  • Critical thinking

Languages

Spanish
Limited Working
Russian
Professional Working

Timeline

Account Manager

500 Republic
07.2025 - Current

Shift Manager

Crew Carwash
06.2022 - 07.2025

Shift Member

Mcdonalds
01.2021 - 06.2022

High School Diploma -

Heritage Christian Academy
Dylan Odenthal