Dylan Rowekamp
Lawrenceburg
Summary
Professional with experience in customer service and aviation operations. Resolved conflicts between customers and staff while maintaining composure in challenging situations. Provided support to aircraft crews and ensured compliance with aviation policies, demonstrating strong organizational skills and attention to detail. Proven ability to assist customers effectively, contributing to a positive shopping experience and operational efficiency.
Overview
11
11
years of professional experience
Work History
Sales Clerk
Five Points Marathon
Cincinnati
03.2023 - Current
- Resolved conflicts between customers and staff members professionally while maintaining composure during difficult situations.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Responsible for cleaning the store, making sure everything is prepared properly for the next day.
Aviation Operations Specialist
DHL Express
Erlanger
10.2018 - 02.2023
- Loaded and managed cargo on both semi trucks and airplanes.
- Ensured compliance with established policies and procedures related to aviation operations.
- Provided support to aircraft crews regarding operational procedures.
- Coordinated with other aviation personnel to ensure safe operation of aircrafts.
Roofer
Kerkan Roofing
Cincinnati
08.2014 - 07.2018
- Worked on every kind of roof, no stranger to long and tough work days.
- Installed underlayment, shingles, metal roofing systems, and other materials to construct roofs.
- Assisted in loading debris from tear-off projects onto dumpsters or trucks.
Education
High School Diploma -
East Central High School
St. Leon Indiana05-2014
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Sales techniques
- Problem solving
- Attention to detail
- Organization
- Store maintenance
- Goal oriented
- Hard Worker
References
References available upon request.
Timeline
Sales Clerk
Five Points Marathon
03.2023 - Current
Aviation Operations Specialist
DHL Express
10.2018 - 02.2023
Roofer
Kerkan Roofing
08.2014 - 07.2018
High School Diploma -
East Central High School