MS Office, MS Excel, MS Powerpoint, MS Outlook
Dyutishree Mitra
Business Office Manager
E6/12 DLF Phase 1- Gurgaon
Summary
A dynamic person specialized with close to 15 years of experience in Office Administration, Client Relationship & Retention Management and General Operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Business Office Manager
Veneklasen Associates India LLP
Gurgaon
02.2020 - Current
- Maximized cash flow through optimal billing and collection processes for projects like Central Vista, AIIMS Gorakhpur, ISKON Mayapur, IICC Dwarka, Marriot Hotel-Aerocity, SMEC-Jewar Airport, New Mumbai Intertional Airport, Deltin Cruise Project,Goa.
- Updated reports, managed accounts, and generated reports for company database.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Utilized company's accounting systems to review reports and prepare assessments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Participated in Tender Bidding Process like DMRC, MMRDA, IOCL, CPCB Goa, CPCB Delhi and work wining process by strategizing project forecasting.
- Manage registration, visa extension, police verification, police clearance certificate, visa conversion, PIO, OCI, etc. Without escalation for immigrating Ex-pacts working for organization.
- Optimitized the complete ISO certification process and complaints for the company.
Assistant Centre Manager
Ikeva Venture and Knowledge Advisory Services Pvt. Ltd.
Gurgaon
01.2017 - 02.2020
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. To ensure that center's occupancy is maintained at 90% and above.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Inspect the Center’s amenities & services daily. When amenities or services need maintenance, raise Facilities Tickets through ticketing platform.
- Support in building operations and communication with all the relevant support teams to ensure highest level of member satisfaction
- Proficiently worked CRM platforms like Zoho, Freshdesk and Infinity E-services.
Senior Consultant- HR & Administration
Homeseek Realtors
Gurgaon
02.2013 - 12.2016
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Handling Internal Recruitment (Mapping, Sourcing, Calling, Assessing and Interviewing) for all levels.
- Gathering resumes through different Job Portals/ Social Networking Sites/ Campus/ Walk - in
- Streamlined processes to cut downtime and optimize employee productivity.
- Handling employee queries. Discussing with employees regarding their grievances and hindrances. Determining motivation & satisfaction levels of employees through personal interaction & surveys.
- Joining Formalities–Appointment letter, Forms Filling & Collecting documents, Conducting Induction program
- Vendor management and promotional campaign management. (Overall CRM Profile)
Operations Manager
Mindlance India Pvt. Ltd.
Gurgaon
11.2010 - 01.2013
- Managed the complete Gurgoan branch operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Market research on competitor’s product updates on Retail segment and in Online Market.
Team Lead
Denave India Pvt. Ltd.
New Delhi
06.2007 - 10.2010
- Managing service operations and ensuring high quality tasks delivered to client while adhering to the SLA’s and work process with minimum TAT.
- Understanding the issues & the escalation points raised by the clients & rendering the best suitable method to resolve such concerns.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managing a team of 10 to meet the client’s requirement, coordinating in developing and implementing process in line with pre-set guidelines.
- Planning promotional Events, marketing & sales promotional activities for enhanced brand positioning in context to client’s requirements even in remotest locations of India with minimum external support.
- Worked with clients like Intel Technology Pvt. Ltd., Wipro (On ground activations), Bharati Retail (Easy Day Retail Stores), Nokia- We meet (social networking application)
- Building vendor relationship. Preparing presentations on different activity promotions and identifying the gaps in execution of planned activities and anticipated output.
Education
PGDBM - Specialization in HR & Marketing
Symbiosis Distant Learning Centre
Pune 04.2010 - 03.2012
PG Diploma - Mass Communication
Bhartiya Vidya Bhavan
New Delhi 07.2005 - 04.2006
Bachelor of Arts - Journalism
Kalindi College, Delhi University
New Delhi, India 07.2002 - 04.2005
Skills
Business administration
undefinedAdditional Information
Soft Skills:
- Interpersonal Communication
- Adaptability
- Problem Solving
- Brainstorming
- Pro-Active Thinking
Software
Google Workspace
Dropbox
Zoom
Darwinbox
GreyHR
Zoho
Interests
Music
Travelling-Trekking
Badminton
Theatre
Timeline
Business Office Manager
Veneklasen Associates India LLP
02.2020 - Current
Assistant Centre Manager
Ikeva Venture and Knowledge Advisory Services Pvt. Ltd.
01.2017 - 02.2020
Senior Consultant- HR & Administration
Homeseek Realtors
02.2013 - 12.2016
Operations Manager
Mindlance India Pvt. Ltd.
11.2010 - 01.2013
PGDBM - Specialization in HR & Marketing
Symbiosis Distant Learning Centre
04.2010 - 03.2012
Team Lead
Denave India Pvt. Ltd.
06.2007 - 10.2010
PG Diploma - Mass Communication
Bhartiya Vidya Bhavan
07.2005 - 04.2006
Bachelor of Arts - Journalism
Kalindi College, Delhi University
07.2002 - 04.2005
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