Summary
Overview
Work History
Education
Skills
Additional Information
Software
Interests
Timeline
Generic
Dyutishree Mitra

Dyutishree Mitra

Business Office Manager
E6/12 DLF Phase 1- Gurgaon

Summary

A dynamic person specialized with close to 15 years of experience in Office Administration, Client Relationship & Retention Management and General Operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Business Office Manager

Veneklasen Associates India LLP
Gurgaon
02.2020 - Current
  • Maximized cash flow through optimal billing and collection processes for projects like Central Vista, AIIMS Gorakhpur, ISKON Mayapur, IICC Dwarka, Marriot Hotel-Aerocity, SMEC-Jewar Airport, New Mumbai Intertional Airport, Deltin Cruise Project,Goa.
  • Updated reports, managed accounts, and generated reports for company database.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Developed and maintained effective relationships with banking institutions to support financial operations.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Participated in Tender Bidding Process like DMRC, MMRDA, IOCL, CPCB Goa, CPCB Delhi and work wining process by strategizing project forecasting.
  • Manage registration, visa extension, police verification, police clearance certificate, visa conversion, PIO, OCI, etc. Without escalation for immigrating Ex-pacts working for organization.
  • Optimitized the complete ISO certification process and complaints for the company.

Assistant Centre Manager

Ikeva Venture and Knowledge Advisory Services Pvt. Ltd.
Gurgaon
01.2017 - 02.2020
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. To ensure that center's occupancy is maintained at 90% and above.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Inspect the Center’s amenities & services daily. When amenities or services need maintenance, raise Facilities Tickets through ticketing platform.
  • Support in building operations and communication with all the relevant support teams to ensure highest level of member satisfaction
  • Proficiently worked CRM platforms like Zoho, Freshdesk and Infinity E-services.

Senior Consultant- HR & Administration

Homeseek Realtors
Gurgaon
02.2013 - 12.2016
  • Monitored and managed staff performance to attain target metrics both individually and team unit.
  • Handling Internal Recruitment (Mapping, Sourcing, Calling, Assessing and Interviewing) for all levels.
  • Gathering resumes through different Job Portals/ Social Networking Sites/ Campus/ Walk - in
  • Streamlined processes to cut downtime and optimize employee productivity.
  • Handling employee queries. Discussing with employees regarding their grievances and hindrances. Determining motivation & satisfaction levels of employees through personal interaction & surveys.
  • Joining Formalities–Appointment letter, Forms Filling & Collecting documents, Conducting Induction program
  • Vendor management and promotional campaign management. (Overall CRM Profile)

Operations Manager

Mindlance India Pvt. Ltd.
Gurgaon
11.2010 - 01.2013
  • Managed the complete Gurgoan branch operations.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Market research on competitor’s product updates on Retail segment and in Online Market.


Team Lead

Denave India Pvt. Ltd.
New Delhi
06.2007 - 10.2010
  • Managing service operations and ensuring high quality tasks delivered to client while adhering to the SLA’s and work process with minimum TAT.
  • Understanding the issues & the escalation points raised by the clients & rendering the best suitable method to resolve such concerns.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Managing a team of 10 to meet the client’s requirement, coordinating in developing and implementing process in line with pre-set guidelines.
  • Planning promotional Events, marketing & sales promotional activities for enhanced brand positioning in context to client’s requirements even in remotest locations of India with minimum external support.
  • Worked with clients like Intel Technology Pvt. Ltd., Wipro (On ground activations), Bharati Retail (Easy Day Retail Stores), Nokia- We meet (social networking application)
  • Building vendor relationship. Preparing presentations on different activity promotions and identifying the gaps in execution of planned activities and anticipated output.

Education

PGDBM - Specialization in HR & Marketing

Symbiosis Distant Learning Centre
Pune
04.2010 - 03.2012

PG Diploma - Mass Communication

Bhartiya Vidya Bhavan
New Delhi
07.2005 - 04.2006

Bachelor of Arts - Journalism

Kalindi College, Delhi University
New Delhi, India
07.2002 - 04.2005

Skills

Business administration

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Additional Information

Soft Skills:

  • Interpersonal Communication
  • Adaptability
  • Problem Solving
  • Brainstorming
  • Pro-Active Thinking

Software

MS Office, MS Excel, MS Powerpoint, MS Outlook

Google Workspace

Dropbox

Zoom

Darwinbox

GreyHR

Zoho

Interests

Music

Travelling-Trekking

Badminton

Theatre

Timeline

Business Office Manager

Veneklasen Associates India LLP
02.2020 - Current

Assistant Centre Manager

Ikeva Venture and Knowledge Advisory Services Pvt. Ltd.
01.2017 - 02.2020

Senior Consultant- HR & Administration

Homeseek Realtors
02.2013 - 12.2016

Operations Manager

Mindlance India Pvt. Ltd.
11.2010 - 01.2013

PGDBM - Specialization in HR & Marketing

Symbiosis Distant Learning Centre
04.2010 - 03.2012

Team Lead

Denave India Pvt. Ltd.
06.2007 - 10.2010

PG Diploma - Mass Communication

Bhartiya Vidya Bhavan
07.2005 - 04.2006

Bachelor of Arts - Journalism

Kalindi College, Delhi University
07.2002 - 04.2005
Dyutishree MitraBusiness Office Manager