E. Ganesh Babu

Company Overview: Debt management

• Calculating the Commission Payout for vendors & Legal Advocates who works for Bank circulated on every month and process the Invoices to raise the credits.
• Raising the chargeback for the Fraud filed cases on every month & collecting the feedbacks whether its successful & the same will be reported to Audit.
• Communicating to the delinquent customers on every month via E-mail & SMS.
• Raising CRM'S for the concern Regional managers, Branch managers for follow up to delinquent customers.
• Create and produce management reports from financial systems, including analysis and KPI's.
• Knowledgeable in and experience with Financial Reporting/Analysis/Systems, Month-end Close and Budgeting/Forecasting/Planning.
• Prepare performance metrics that helps to evaluate efficiency and effectiveness of the bank staffs and callers assist in helping their targets.
• Facilitate the implementation of Business Intelligence reporting and data structures.
• Work as team member, develop and deliver reports and analysis to PAN INDIA.
• Work with managers to help internal customers to improve their compliance MIS reporting needs, as well as drive consistency of MIS across the PAN INDIA.
• Represent respective internal customers MIS needs, ensuring internal customers have what they need to run their respective areas while ensuring there is a consistency of MIS across LOBs and functions with peers.
• Ensure team execution of detailed daily, weekly, and monthly reports on performance of the department.
• Execute more complex MIS analysis and ensure timely delivery as per the delivery calendar.
• Perform validation of the MIS reports to ensure 100% accuracy.
• Debt management Department.

Company Overview: Mutual fund

• Standardized and organized training modules, digital folder structure (Share point) and naming conventions across Global Shared Services Training.
• Delivered dynamic trainings sessions (customer service, soft skills, process training, refresher training, etc.) across the enterprise to a diverse learning audience.
• Submission of reports for complaints, service level achieve (SLA), Turn Around Time (TAT) and Risk report.
• Quality Checking for Non-Commercial Transaction (NCT).
• Submitting daily, weekly and monthly process report to the manager.
• Allocating and supervising the NCT request to the team.
• Pre-Posting & Post-Posting Purchase QC.
• Handling Mutual Fund Utilities (MFU), Channel partner and escalation queries.

Company Overview: HDFC Bank Ltd – Operations

• Resolving Credit card related queries and complaints received from cardholders through letters & Emails.
• Handling queries related to disputes, statement, Payments, Insurance, card conversions, fee and other charges reversals, settlement, credit card loans, investigation, priority complaints and other related queries involved in credit cards.
• Respond to customer, regarding the charge back credit and write off credit once investigation done.
• Providing end to end resolution to customer queries by interacting with other units, skilfully resolving credit card issues with almost diplomacy.
• Respond all the queries with permissible time frame with adequate resolution.
• High quality and speed resolution provided.
• Handling customer’s KYC updation, modification and deletion process.
• Training fresher’s about banking credit card process and resolving customer complaints within stipulated TAT.
• Taking first level action on customer complaints at day zero (250-300 complaints per day).
• Assigning initiated customer complaint’s to respective team members for final resolution.