E. Lokeshwar Reddy
Hyderabad,
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Consultant
Denave India Pvt Ltd
Noida, Delhi
2023.02 - 2023.08
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Presented technical presentations to clients to explain product features and benefits.
- Organized product demonstrations and trial installations of equipment to promote products.
- Maintained knowledge base articles to help customers resolve common issues quickly without having to contact technical support personnel.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Tested and evaluated new technology for potential use in the business.
- Reported any recurring technical issues to management for further investigation and resolution.
- Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
- Conducted remote sessions using remote access tools to investigate system errors.
CSO Representative
WorkLLama Software Solutions
Bengaluru
2021.07 - 2023.01
- Ensured accurate data entry of client information into computer database.
- Processed payments, refunds and exchanges according to company policies and procedures.
- Monitored performance metrics associated with customer satisfaction levels.
- Maintained a professional and courteous attitude towards customers at all times.
- Provided customer service to clients by responding to inquiries, resolving complaints and processing orders.
- Contributed ideas on how to enhance existing processes related to customer service operations.
- Generated reports summarizing customer interactions and trends in order to improve customer service quality standards.
- Researched customer feedback in order to identify areas of improvement in customer service operations.
- Assisted with troubleshooting technical issues for clients.
- Provided training sessions for new CSO Representatives on best practices for dealing with customer inquiries.
- Performed administrative duties such as filing documents or updating databases.
- Answered incoming calls from customers regarding product inquiries and concerns.
- Advised customers on product features, benefits and warranties in order to increase sales opportunities.
Technical Support Engineer
Whitehat Jr
Mumbai
2020.08 - 2021.04
- Assisted customers with troubleshooting software and hardware issues.
- Resolved complex technical problems through root cause analysis techniques.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Monitored ticketing system queues for incoming requests from customers.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Provided remote assistance to end-users when needed.
- Replied to customer queries via email, messaging systems and support ticket platforms.
Game Support
Pole To Win
Hyderabad
2019.07 - 2020.06
- Provided technical support to customers playing the game.
- Monitored daily operations of the application support team.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Assisted customers with troubleshooting software and hardware issues.
- Resolved complex technical problems through root cause analysis techniques.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Monitored ticketing system queues for incoming requests from customers.
- Assisted users with password resets and account lockout resolutions.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with developers to resolve recurrent faults.
- Monitored system performance metrics to proactively address potential issues.
- Adapted communication style to effectively convey technical information to non-technical audiences.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Collaborated with teams to solve technical customer problems across product suites.
- Analyzed customer feedback to develop targeted improvements in technical support services.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Enhanced system security measures to protect against unauthorized access and data breaches.
- Trained end-users and internal staff on new technologies and system updates.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Maintained positive working relationship with fellow staff and management.
Education
B.com - Computer Applications
Mansarovar Global University
Skills
- P > Problem-Solving
- P > Teamwork and Collaboration
- Troubleshooting
- Organizational Skills
- Teamwork and Collaboration
- Training & Development
- Networking
Timeline
Consultant
Denave India Pvt Ltd
2023.02 - 2023.08
CSO Representative
WorkLLama Software Solutions
2021.07 - 2023.01
Technical Support Engineer
Whitehat Jr
2020.08 - 2021.04
Game Support
Pole To Win
2019.07 - 2020.06
B.com - Computer Applications
Mansarovar Global University
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