E. Lokeshwar Reddy
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Presales Consultant
Denave India Pvt Ltd
02.2023 - 08.2023
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Designed and proposed comprehensive solutions utilizing Cloud-based platform for crisis management, business continuity, and operational resilience, demonstrating how our technology can enhance client preparedness and response capabilities.
- Provided expert advisory on implementing Zapoj’s platform, including integration with third-party tools (e.g., ServiceNow, SAP, or IoT devices) and aligning solutions with clients business continuity frameworks.
- Experience with cloud-based event management tools and strategies for monitoring cloud-native applications, VMs, and containers.
- Helped team implement successful sales strategies for complex engineering projects.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Collaborated with internal and client teams to refine cloud architectures and align solutions with business goals.
- Performed proof of concept demonstrations, instructing potential customers on benefits of CEM
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Advising clients on implementing access controls and audit trails to comply with GDPR requirements demonstrates a commitment to responsible data management.
- Configured and modified product systems to meet customer-specific needs.
- Organized product demonstrations and trial installations of equipment to promote products.
Client Success Consultant
WorkLLama
07.2021 - 01.2023
- WorkLLama is a total talent acquisition and engagement suite
- Harness the power of AI with a complete suite of applicant tracking system (ATS), talent relationship management (TRM), and direct sourcing tools to create a community of highly engaged talent for all hiring needs.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Presented technical presentations to clients to explain product features and benefits.
- Formed strong bonds with customers' on-site technical staff to foster trust and retain business relationships.
- Coordinated support responses to Client issues, verifying closure of concerns and correction of deficiencies.
- Implemented corrective actions to fix root causes of various issues.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Technical Support Engineer
Whitehat Jr
08.2020 - 04.2021
- WhiteHat Jr is India's top education technology platform with proven results for both kids and teachers Kids 6-18 who do early childhood coding are tested to deliver improved mathematical and abstract thinking scores.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set
up work stations for employees. - Patched software and installed new versions to
eliminate security problems and protect data. - Collaborated with vendors to locate replacement
components and resolve advanced problems. - Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed root cause analysis of reported issues to enact corrections.
Technical Support Representative
Pole To Win (PTW)
07.2019 - 06.2020
- Gaming support
- Handling game related queries
- Resolving the player concerns through email
- Major KPI's: CSAT, Quality.
- Provided clear and concise step-by-step technical
- support to guide clients during process.
- Helped customers set up latest version of the game.
- Reviewed current processes and successfully
- identified improvement opportunities.
Education
B.com - Computer Applications
Mansarovar Global University
08.2018 - 2021.04
Skills
Pre-sales support
Product demonstration
IT Monitoring Tools
Zendesk
Jira
Metabase
SQL
Timeline
Presales Consultant
Denave India Pvt Ltd
02.2023 - 08.2023
Client Success Consultant
WorkLLama
07.2021 - 01.2023
Technical Support Engineer
Whitehat Jr
08.2020 - 04.2021
Technical Support Representative
Pole To Win (PTW)
07.2019 - 06.2020
B.com - Computer Applications
Mansarovar Global University
08.2018 - 2021.04
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