E.Mohana Siva Bharathi

ASTRAZENECA

• Provided technical support to customers on product related inquiries and issues.
• Resolved customer reported incidents in a timely manner, while ensuring customer satisfaction.
• Tested and validated software patches prior to deployment.
• Developed knowledge articles for frequently asked questions.
• Performed root cause analysis to identify the source of problems encountered by customers.

HARTFORD INSURANCE

• Identified and resolved customer needs promptly and efficiently
• Observed debt collection and billing timelines to keep organisation's operations running smoothly with sufficient cash flow
• Recorded information on company systems and resolved transactions by checking remittances against financial records for accuracy
• Developed training programmes for new hires, harnessing expertise to create relevant materials and guides

• As PL/SQL developer, responsible for Writing complex PL/SQL Queries, Views, Stored Procedures, Packages, Performance Improvement and Maintaining Database
• Providing L2/L3 Support for application by identifying Root Cause of issues and doing bug fixes
• Good understanding of the RDBMs and experience in writing SQL queries
• Ensure delivery within schedule by adhering to the engineering and quality standards
• Should have worked on end-to-end implementation of the solution from inception to go-live
• Working on Project documentation as per the feasibility and its requirement asked by client and also working for audit points and production reports