E. SUMAN
Bengaluru ,KA
Summary
Achieve Professional growth by imparting and gaining knowledge in the organization I work with Seeking challenging responsibility with reference to solution & service management as an Infrastructure Support Analyst
Overview
10
10
years of professional experience
2011
2011
years of post-secondary education
6
6
Certifications
Work History
Technical architect
HCL Technologies pvt ltd
04.2024 - Current
- Working in the TAC environment and providing technical support to the American region.
- Troubleshooting the ADC & Gateway-related issues.
- Troubleshooting Pooled license issue on ADM server.
- Supporting migration activities and upgrade activities of ADC.
- We open cases with the DevA team if there are any core or crash files generated in ADC.
- Troubleshooting the HA issues and Gateway login issues.
- Coordinating with the CVAD team if the issues are not one the ADC.
- Troubleshooting the high CPU issues and providing the RCA to the customers.
- We engage with the Escalation engineer on call in case there is production down issues.
- Currently working in HCL Technologies pvt ltd as Technical architect from April 2024 to till date.
Senior technical support engineer
Citrix Systems Pvt Ltd
02.2021 - 04.2024
- Worked as Senior technical support engineer in (Could Software group) formerly Citrix systems pvt ltd from Feb 2021 to 2024.
TECHNICAL SUPPORT ENGINEER (PALOALTO NETWORKS AS PLATINUM ENGINEER)
CSS CORP PVT LTD
10.2016 - 02.2021
- Working in TAC environment and providing technical support for US region customers, EMEA, APAC.
- Troubleshooting with related to High Data Plane and High Management plane issue.
- Troubleshooting inter-demon communication issues by enabling the debug logs.
- Creating the bugs for the issues in JIRA, coordinating with engineering team for resolution.
- Assisting with HA configuration settings and VPN configurations for Customers.
- Assisting with related to Panorama related issues.
- Integration of AD and Syslog servers with Firewall for user and group based security policies.
- Assisting customers with URL filtering, DNS Sinkhole and Custom signatures
- Deploying SSL proxy (inbound & outbound) for decryption of SSL traffic
- Log analysis for RCA of an event
- Configuration and Troubleshooting IPsec Site to Site VPN, Global-Protect VPN.
- Supporting Downtime activities like PA-Firewall up-gradation, Migrations, HA-cluster up gradations
- Troubleshooting basic network Layer 3 routing protocols (OSPF, BGP, )
- Worked as a TECHNICAL SUPPORT ENGINEER (PALOALTO NETWORKS AS PLATINUM ENGINEER) IN CSS CORP PVT LTD FROM OCT 2016 TO Feb 2021
Network & Security Admin
Wipro InfoTech pvt ltd
06.2015 - 10.2016
- Coordination with the client in case of Network outage.
- Monitoring all Network devices alerts using hpnnmi tool
- Fetching all bandwidth report on daily basis of all isp links
- Maintaining and configuration and Juniper Routers and switches.
- Configuration of static routes and defaults routes on juniper routers
- Basic configuration knowledge on citric NetScaler load balancer.
- Creating server, service group, vip,ssl certificate, on citrix load balancer.
- Creating policies on fortigate firewall as per client request for access
- Creating new objects, address group, service group, Time base
- Access list in fortinet firewall
- Creating policies in check point smart consol and pushing the policy to the gateway.
- Configuration of ipsec site to site vpn and remote access vpn in checkpoint firewall
- Monitoring the live traffic in checkpoint firewall using smart view tracker and smart view monitor
- Fetching the IPS report weekly basis in checkpoint firewall
- Worked as a Network & Security Admin in Wipro InfoTech pvt ltd from June 2015 to Oct 2016
Education
Bachelor of Technology - Electronics & Communication engineering
JNTU
Skills
Paloalto Firewalls :
HA-configuration ( Active/passive) & (Active/Active),SSL DECRYPTION, GLOBAL-PROTECT,NAT,USER-IP-MAPPING ( AGENTAGENTLESS), PBF,URL FILTERIGN, CAPTIVE PORTAL
Advance security and Mitigating networking attacks
Broadcast control, TCP intercept, DHCP Spoofing attack
DoS, DDoS Mac flooding, port security
Routing and Switching skills
undefinedCertification
Undergone long term training in Networker Home for CCIE SECURITY V.4 FROM June 2012 to March 2014.
Disclaimer
I hereby declare that the above furnished details are true to the best of my knowledge.
Timeline
Technical architect
HCL Technologies pvt ltd
04.2024 - Current
Senior technical support engineer
Citrix Systems Pvt Ltd
02.2021 - 04.2024
TECHNICAL SUPPORT ENGINEER (PALOALTO NETWORKS AS PLATINUM ENGINEER)
CSS CORP PVT LTD
10.2016 - 02.2021
Network & Security Admin
Wipro InfoTech pvt ltd
06.2015 - 10.2016
Bachelor of Technology - Electronics & Communication engineering
JNTU
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