HAZRA SAYYED

I started working for a rental process on 01/10/2023, and I continue to do so.

• Review insureds' and claimants' rental bills, and if the bills meet the payment criteria as per the policy issue,
• call the customer and inform them about the documents,
• resolve their rental query, and answer inbound calls from claimants.
• Answer inbound calls from claimants and insured individuals, and help them resolve their rental queries.
• Issue payment after analyzing and verifying the legitimacy of the invoices and the bills received from clients and pay accordingly through the mode of payment.

• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Collaborated with internal teams to develop customized solutions
• Initiate/ verify AUTO FNOL with third party carriers for subrogation
• Verifiy liability , injury and coverage on the policy
• Verify what TPC has coverage for, accordingly determine to execute FNOL
• File auto claims through email, call and online
• Collaborated with onshore partners on automation initiatives.
• Training and Guidance during OJT for Every new Batch
• Assisted with filing and managing claims, ensuring timely resolution.
• Maintained accurate records of customer interactions using NextGen
• Stayed updated on process trends, state regulations, and carrier offerings.
• Conduct Meeting with the team and discuss current trend / updates
• Take one on one and sit-along with colleagues who struggle to keep
• Identified key areas in need of improvement and implemented plans to rectify issues.