Sumit Sehgal
System Administrator
Mohali,PB
Summary
Experienced Systems Administrator with a track record of leading teams to achieve streamlined processes and efficient workflows. Skilled in problem-solving and resource management, consistently driving operational success. Known for fostering team collaboration and delivering consistent results in dynamic environments.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
IT Operations Team Lead
Indian School of Business
Mohali
03.2021 - Current
- Company Overview: Fidelis Corporate Solutions Pvt
- Ltd
- (IBM - Kyndryl)
- Leading a team of 7-8 engineers and providing phone and onsite support to users with hardware, software, repairs, installation, and network solutions with minimum system downtime
- Managing the IT Service ticketing system (Freshworks) and prioritizing and assigning all work to the team members
- Ensuring Service Level Agreement compliance level performance is more than 90%
- Coordinating with Data Centre for Kaizala access for newly onboarded employees
- Coordinating with the concerned team to update course information and resolve access-related issues on LMS Moodle for Students, Staff, and Faculty
- Resolving fees related issues with the help of the Finance and SAP team
- Responsible for receiving and inspecting all incoming and outgoing IT Assets
- Working with the IBM software team to incorporate the Virtual IT Assistant 'Chatbot' for resolving IT-related issues
- Conducting asset reconciliation on a timely basis including maintenance/support information and providing weekly status reports
- Coordinating with the Data Centre team for managing local servers
- Managing domain users’ AD accounts
- Managing user Wi-Fi access on ISE
- Support for various AV-related requests from Students/Staff/Faculty on Zoom and Webex along with support in Hybrid classrooms
- Coordinating escalations to appropriate teams to resolve issues with high-priority and VIP clients
- Planning and strategizing to handle the process of working with users during Covid
- Developed the batch file for students as part of the Exit Clearance Process to remove all licensed software from their machines
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to achieve project goals on time and within budget constraints.
- Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Identified areas for improvement in operations, leading to cost savings and increased productivity.
- Developed strong partnerships with internal stakeholders that contributed significantly towards achieving broader company objectives.
- Generated reports detailing findings and recommendations.
System Administrator
Novartis
Hyderabad
04.2019 - 03.2021
- Company Overview: Wipro Limited
- Provided customer service by greeting and acknowledging all customers in a friendly, professional manner
- Coordinating with the HR team to get user access for HRMS
- Interacting daily with users all over India in NBS IT Interact Session to understand their concerns and providing resolution
- Setting up monthly Admin Meet with over 100 Admins of different departments and understanding the issues which users are facing while WFH to provide timely resolution
- Monitor performance and maintain systems according to requirements
- IT Induction for new employees
- Set up accounts and configure laptops
- Provides analysis of problems while working toward solutions to technical issues
- Provide level 2 customer support for tickets assigned to the team on Service Now
- Works closely with the application administrator to understand the impact of work
- CISCO IP Telephony (Allocation, troubleshooting & asset record)
- Support to over 5000 employees on various hardware and applications issues
- Configuration of iPhones and iPads in Novartis environment
- Configuration of personal Mobiles/iPhones using the BYOM platform for Novartis
- Maintaining Assets including iPhones/iPads/Laptops
- Extending support for Break fix cases of laptops/iPads/iPhones to dispatch required assets at the user’s home while WFH
- Supporting New Joiners to set up EVO machines while WFH
- (Supported approx
- 500 new joiners)
- Wipro Limited
Administrator (Team Lead)
ISB Mohali
Mohali
12.2016 - 02.2019
- Company Overview: Wipro Limited
- Create an inspiring team environment with an open communication culture
- Delegate tasks and set deadlines
- Oversee day-to-day operations
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Maintaining the system, and verifying that peripherals are working properly
- Quickly arrange the repair for hardware in the occasion of hardware failure
- Monitor system performance
- Monitor network communication
- Implement the policies for the use of the computer system and network
- Resetting user passwords and locking/unlocking user accounts
- Managed Entry/Exit process at Indian School of Business Mohali
- No escalation was reported at Mohali from Jan 2017 - Feb 2019
- Wipro Limited
Technical Support Executive
Accenture Consulting
Gurgaon
07.2015 - 09.2015
- Company Overview: Alchemy Software Solutions
- Installation configuration and maintenance of operating systems, application Software, and anti-virus
- Troubleshoot all types of problems regarding Windows/Servers/Devices
- Patching all the services appearing in monthly vulnerability scans and ensuring the desired Uptime is kept
- Working on SCCM reports fetched by IT Team for compliance
- Configuring & Troubleshooting Network Printers
- Using Bit locker encryption and guiding users on this
- Hardware support of IT Devices with the help of the respective vendor
- Microsoft Outlook 2010 & 2013
- Remote support to users in India & Abroad using Skype
- Alchemy Software Solutions
IT Support Engineer
Indus Towers Limited
Chandigarh
01.2012 - 05.2015
- Company Overview: Reno vision Automation (Wipro InfoTech)
- IT support to over 300 users in office and remote locations and handling all the incidents/ problem of the site individually
- Installation and configuration of Operating Systems, Application Software, and Anti-Viruses
- Troubleshooting Network level problems like link monitoring, raising 1st instance ticket with ISP, and coordination with the vendor to restore the services at the site
- Mail Configuration on Blackberry & other phones and managing their accounts
- Support on MS Outlook 2007, 2010 & 2013
- Managing user profile creation and user rights management
- Managing all the IT assets of Punjab, Haryana, and Chandigarh offices
- Handling the Video Conferencing System (Polycom, Tandberg)
- Server backup on a weekly, monthly, and quarterly basis
- VPN setup for remote employees and coordinating with the network team to open any firewall ports if required upon approvals and process
- Providing IT support at events organized by Indus Towers
- Configuration of SCCM client on systems for compliance
- Hardware support (Laptops, Desktops, VC Devices, Projectors, Music devices, and data cards)
- Reno vision Automation (Wipro InfoTech)
Field IT Support Engineer
Olympus Allied Services
Chandigarh
01.2011 - 01.2012
- Company Overview: Wipro InfoTech
- Providing Technical Support to more than 300 users in (Chandigarh, Mohali & Panchkula)
- Asset verification and reports of various offices
- VPN setup and configuration
- Configuration of Safe boot and backup using Wintec
- Configuration of N/W and LAN Printers
- Configuring IBM Lotus Notes
- Configuring Outlook 2007 & 2010
- Wipro InfoTech
Education
B. Tech - Information Technology
Punjab Technical University
Mohali 08.2006 - 06.2009
Diploma - Information Technology
Punjab State Board of Technical Education
Patiala 08.2003 - 06.2006
Skills
Microsoft Outlook Proficiency
Cross-Platform Expertise
Project Coordination
Investment Asset Management
RDP
CISCO IP Telephony
Productivity Improvement
Technical Support Training
Webex/Zoom/Teams
VPN
Webex/Zoom/Teams
VPN
Languages
Punjabi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
IT Operations Team Lead
Indian School of Business
03.2021 - Current
System Administrator
Novartis
04.2019 - 03.2021
Administrator (Team Lead)
ISB Mohali
12.2016 - 02.2019
Technical Support Executive
Accenture Consulting
07.2015 - 09.2015
IT Support Engineer
Indus Towers Limited
01.2012 - 05.2015
Field IT Support Engineer
Olympus Allied Services
01.2011 - 01.2012
B. Tech - Information Technology
Punjab Technical University
08.2006 - 06.2009
Diploma - Information Technology
Punjab State Board of Technical Education
08.2003 - 06.2006