RAGHUL R

• Managing a Ludo Real Money Gaming (RMG) product with a daily active user (DAU) base exceeding 30K and a monthly active user (MAU) base surpassing 2Lakh, achieving a Gross Commission (GC) of 2Lakh/day.
• Platform Expertise: Overseeing the product across multiple platforms, including iOS, Android (Cash version outside Playstore), and Android Free version (Playstore).
• Contributed to Financial Goals: Played a pivotal role as part-owner in successfully delivering Annual Operating Plan (AOP) targets, particularly focusing on improving user retention and Average Revenue Per User (ARPU).
• Engagement: Introduced Emojis, resulting in user engagement improvement, with users playing games on a daily basis. Achieved an user adoption rate of 30% and a Day 7 (D7) usage retention rate of 35%.
  Retention: Achieved retention rates with D1 retention at 38% and M1 retention at 25% within just 2 months of the product launch.
  Achieved a retention rate of 5.4 games per day, indicating strong user engagement and satisfaction.
• Implemented effective retention strategies, including instant and unlimited withdrawals, to improve user engagement and loyalty.
  Matchmaking: Achieved an impressive matchmaking success rate of 95% within the first month of the product launch, enhancing the overall user experience.
• Organic Growth: Successfully secured organic user acquisition, accounting for 8% of the total user acquisition share through the Free app version.
• Features Managed: Effectively managed various product features, including Gameplay, Payments, Rewards, Login, Matchmaking, Referral, Mission (Gamification), KYC and Support.
• Tools: Clevertap, Tableau, JIRA, Confluence, Figma, and Freshdesk
  Adopted Frameworks: Jobs To Be Done (JTBD), DMAIC, PRFAQ, 5 Whys and User Persona

Leading Client SaaS Product.

Responsible for Client Retention.

• Strategy & Products.
• Responsible for overall Product Strategy; Managing roadmap for Front-end, Back-end & Mobile products.
• Responsible for growth; Defined digital mktg use cases & executed them in Netcore Growth Mktg Platform.
• Developed Omni-channel dashboard & reporting tool for E2E visibility of order cycle to improve efficiency.
• Shipped key-products to improve customer retention & experience(Loyalty Feature, Integrated IVR system).

• An AgriTech supply chain startup in Coimbatore, Strategy & Products.
• Raised 50 lacs of seed investment and clocked GMV of > 1.2 Crores within 10 months of operations.
• Serviced over 220 retailers; impacted the lives of over 100 farmers; handled a team of size 25 members.
• Instrumental in streamlining operations, sales and directly responsible for Product development.
• Launched 3 products; android application for retailers, application for farmers & OMS for internal Ops.

• Operations Strategy & Operations.
• Headed Last Mile Ops for Bangalore city; Managed a team of 80 members; Lead the process optimization.
• Implemented tech supported fulfillment for tagging multiple orders; Cost reduction per delivery by 23.

• Responsible for devising & driving strategy of the product - Monetization Suite (manages data traffic).
• Business Case – Prepared a business case for understanding the viability of the product in the market.

• Business Research.
• Member of Global Analytics Team; Evaluated marketing campaign performance of Demand Gen events.
• Recommended the geography, domain & event types which will help in improving conversion rate by 18.

• Worked in cross-functional team across 4 technologies in Cisco's mobile platform projects worth $2bn.
• Handled Quality Assurance for the Mobile Internet Technology products like PDSN, 3G and LTE solutions.
• Outstanding' rating (top 2% employees); Amongst 8/800 employees to promote within first 24 months.
• Cisco Achievement Program & Cisco Star Award twice each in 3 years for Outstanding performance.