Gathya Mathialagan
Chennai
Summary
A seasoned Senior Business Analyst with over 12 years of progressive experience in working across multiple digital transformation projects in the telecom industry. Proven track record of driving strategic initiatives, optimizing business processes, and translating complex delivering high-impact solutions that align with organizational objectives. Strong experience as Project manager handling more than 50 members team for one of the biggest Transformation projects. Adept at leading cross-functional teams, fostering collaboration, and cultivating strong relationships with stakeholders at all levels with excellent communication skills at Management level.
Overview
12
12
years of professional experience
Work History
Senior Business Analyst
Tech Mahindra
Chennai
01.2022 - Current
- Responsible for transformation of Telco B2B Portal (Customer Care) by organizing and managing workshops (RACI model) with more than 50 people focusing on ProblemToSolution for Inlife Customer Journeys
- Co-Ordination with other Tribes(Product, Buy, Migration, Partner and Leave) and Valuestreams within
- Cross-functional Requirements Management
- Stakeholder Management
- IT Business Analysis
- Requirements Gathering
- Management of E2E Delivery of Requirements
- Lead of 4 Junior Business Analysts within Team
Senior Business Analyst
iNoryasoft
Chennai
06.2021 - 01.2022
- Responsible for improvement of B2C Portals (SchoolofPE, Edumind) focusing on providing professional courses to Students and Working Professionals in USA
- Accountable to improve B2C Portals' journeys focusing on gaining more revenue by increase the bookings of courses (proven increase by 30%)
- Managed a team of 4 junior business analysts
- Excellent Communication skills with Management (C suite)
- Client Management
Business Analyst
Tata Consultancy Services
Chennai
04.2018 - 04.2021
- Analyze and capture requirements for B2B Portal (Customer Service/Care) focusing on B2B Journeys Transformation
- Proven record of decreasing 20% of orders cycling time
- Managed a team of 3 junior business analysts
Devops Engineer
Tata Consultancy Services
Chennai
10.2015 - 03.2018
- Managed Deployment and Releases for B2B, B2C Portals working at Onsite in Telia Company AB, Stockholm, Sweden
- Release Management
- CI/CD Automation, Version Control Systems
- Shell/Python scripting
Java Developer
Tata Consultancy Services
Chennai
08.2012 - 09.2015
- Developed and designed Java J2EE Webservices (REST/SOAP APIs), Springboot Microservices with E2E Design Patterns
- Expose/Consume REST/SOAP Services
- Developed Magnolia CMS Frontends with Javascript, CSS and HTML
Education
Bachelor of Technology - Instrumentation and Control Engineering
SRM University
Chennai, India05.2012
Skills
- Atlassian Software Management
- Process Modeling Expertise
- MS Office
- Project Management
- Product Management
- Stakeholder Engagement
- Cross-Functional Team Leadership
- Problem Management
- Oversight of Requirement Fulfillment
- Meticulous Attention
Languages
Tamil, English, Hindi
Personal Information
- Date of Birth: 04/04/91
- Gender: Female
- Nationality: Indian
Timeline
Senior Business Analyst
Tech Mahindra
01.2022 - Current
Senior Business Analyst
iNoryasoft
06.2021 - 01.2022
Business Analyst
Tata Consultancy Services
04.2018 - 04.2021
Devops Engineer
Tata Consultancy Services
10.2015 - 03.2018
Java Developer
Tata Consultancy Services
08.2012 - 09.2015
Bachelor of Technology - Instrumentation and Control Engineering
SRM University
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