J K Vikas Nigale
Bangalore
Summary
Experienced Technical Support Engineer with 5+ years of expertise in network infrastructure, system troubleshooting, and customer support. Proficient in VMware technologies, Dell EMC storage solutions, and core networking concepts. Demonstrated ability to resolve complex technical issues, collaborate with cross-functional teams, and mentor new team members to enhance operational efficiency and productivity. Committed to exceptional customer service and delivering timely solutions to meet organizational goals.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer L1
Dell Technologies
07.2022 - Current
- Supported VxRail systems by addressing hardware, software, and configuration issues.
- Adept at troubleshooting complex systems including both software and hardware components.
- Address performance issues, hardware malfunctions, and storage incidents.
- Facilitated seamless implementation of system upgrades, applying patches and firmware updates while ensuring operational continuity.
- Diagnosed and rectified virtualization problems with prescribed VMware procedures.
- Engage with customers via phone, email, or remote sessions to resolve technical issues
- Escalate complex problems to engineering teams or global support centers, ensuring SLA adherence
- Document case resolutions, root cause analyses (RCA), and best practices in knowledge bases
Technical Support Engineer L1
Mphasis Ltd
01.2020 - 07.2022
- Supported VxRail systems by addressing hardware, software, and configuration issues.
- Adept at troubleshooting complex systems including both software and hardware components.
- Address performance issues, hardware malfunctions, and storage incidents.
- Facilitated seamless implementation of system upgrades, applying patches and firmware updates while ensuring operational continuity.
- Diagnosed and rectified virtualization problems with prescribed VMware procedures.
- Engage with customers via phone, email, or remote sessions to resolve technical issues
- Escalate complex problems to engineering teams or global support centers, ensuring SLA adherence
- Document case resolutions, root cause analyses (RCA), and best practices in knowledge bases
Education
Bachelor of Engineering - Electronics and Communications
07.2019
Skills
- Virtualization : VMware VxRail, hypervisor, VSAN, ESRS
- Networking concepts : Routing and switching, TCP/IP protocol, OSPF, BGP, EIGRP, UDP, DHCP, ARP, COS, QOS, VLANs, STP
- Monitoring tools: Solarwinds, Infoblox, SNOW
- Scripting skills : Python, Bash, Shell
Timeline
Technical Support Engineer L1 - Dell Technologies
07.2022 - Current
Technical Support Engineer L1 - Mphasis Ltd
01.2020 - 07.2022
City Engineering College - Bachelor of Engineering, Electronics and Communications