Gabrelle German
Indianapolis
Summary
Offering solid foundation in project management and operational strategy, well-suited to thrive in dynamic environments and eager to learn and grow. Brings strong understanding of organizational processes and delivers effective problem-solving and team collaboration skills. Ready to use and develop leadership and analytical skills as your Director of Operations.
Overview
9
9
years of professional experience
Work History
On-Call Banquet Server
Davidson Hospitality (The Alexander Hotel)
04.2022 - Current
- Contributed to event success by setting up, maintaining, and breaking down banquet stations efficiently.
- Ensured safety standards were met by following proper food handling procedures during setup and service.
- Worked closely alongside kitchen staff to ensure accurate meal orders were delivered promptly without sacrificing presentation quality.
- Enhanced guest satisfaction by providing exceptional banquet service in a timely manner.
- Promoted a positive work environment through effective communication with fellow staff members and supervisors.
- Assisted in the preparation of event spaces by arranging tables, chairs, and decorations according to client specifications.
- Balanced multiple responsibilities during high-volume events without compromising quality or efficiency, earning praise from supervisors and guests alike.
HR Generalist/Office Manager
Neutered LLC
04.2017 - Current
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Led the process restructuring in order to reduce inventory loss by 52%.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Revision of 10+ job descriptions
- Consult with stakeholders, using data, metrics, and analytics to identify recommendations and feedback for HR policies and initiatives
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Support and participate in the HR data lifecycle including data extraction or gathering from multiple sources; prepare data for analysis including file merging, data cleaning and entering formulas; create metrics and analytics and reporting information through data visualization techniques as well as through mathematical calculations and/or advanced statistical analyses as needed; and maintain and update files including weekly, monthly and quarterly reports.
- Support a team of 20+ staff members through over 4 nationwide tours
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Optimized workforce planning by analyzing staffing needs and making data-driven recommendations for hiring or reorganization efforts.
Owner
Mosaic Solutions, LLC
04.2017 - Current
- Comprehensive Organizational Assessments with focus on efficiency, engagement and productivity
- Restructure Assessment process resulting in a 27% increase in the employee engagement survey.
- Utilize metrics to evaluate and drive effectiveness of interventions and outcomes
- Supported over 20 small-mid-sized businesses enhance HR Services.
- Manage significant changes, including preparing logistics, preparing teams, and providing support through change and transition
- Conduct assessment before, during, and after change in order to evaluate methodologies
- Well versed in Prosci ADKAR, Satir Change, Nudge and other change management models
- Create and deliver customer service and leadership training
- Design and implement outreach initiatives for various organizations
- Provide Executive Coaching in management and supervision
- Experience seeking solutions to problems using creativity and critical thinking
On-Call Banquet Server
Embassy Suites
11.2018 - 06.2024
- Developed strong relationships with clients through attentive service and prompt resolution of issues when they arose.
- Maintained cleanliness and organization throughout the banquet area, ensuring a pleasant dining experience for guests.
- Ensured safety standards were met by following proper food handling procedures during setup and service.
- Contributed to event success by setting up, maintaining, and breaking down banquet stations efficiently.
- Enhanced guest satisfaction by providing exceptional banquet service in a timely manner.
- Promoted a positive work environment through effective communication with fellow staff members and supervisors.
- Balanced multiple responsibilities during high-volume events without compromising quality or efficiency, earning praise from supervisors and guests alike.
Assistant Director of Operations
Rising Stars Family Childcare
08.2022 - 04.2023
- Talent Acquisition and Managemen
- Direct supervision of teachers and support staff. Process over 30 calls per day from current/potential families
- Develop Training Materials and Modules for staff
- Provide 1:1 training and assessment for staff
- Hire, Train, and onboard over 7 new team members
- Conduct assessments of systems and processes
- Design, Implement, and Train staff on new systems and processes
- Develop Standard Operating Procedures
- Develop and maintain relationships with staff and families
Catering Coordinator
Hyatt Regency Indianapolis
08.2017 - 09.2018
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Increased repeat business through strong relationship-building with clients and vendors.
- Coordinated and managed rooming lists for clients, ensuring specific rooming needs are met.
- Collaborate with front desk team to ensure check in and out for groups.
- Manage special events rooms-only clients
Coordinator for Guest Services - Campus Center and Student Experiences
IUPUI
10.2015 - 04.2017
- Provide leadership, supervision, and training to over 20 student team members
- Provide direct supervision of the to building managers, information desk team, event planners, and Operations teams.
- Develop and implement strategic plans and goals
- Collaborate with key stakeholders to support departmental, divisional, and university initiatives
- Conducted training on conflict management and Service with Distinction
- Provided consultation to various departments and university leaders
- Incorporated multicultural diversity and social justice principles into event management and customer service
Education
Master of Industrial Organizational Psychology -
Adler University
06.2017
Bachelor of Arts - Communication
Purdue University
12.2009
Skills
- Exceptional interpersonal communication
- Relationship building
- Stakeholder engagement
- Applicant tracking systems
- Talent acquisition analytics
- Employee engagement analysis
- Advanced statistical analyses (regression, correlation, ANOVA, etc)
- Advanced Excel
Projectleadership
- Organizational Development Internship, Summer 2017, Established an internship opportunity for a student with an interest in organizational development, Assisted in change management and conflict resolution after a departmental merger
- Campus Center goes Virtual!, Shifted the reservation process for events in the Campus Center to an online platform, Provided training to campus on the new platform and assessed and updated it regularly
- How2@CE, Summer 2017, Supervised the creation of an online training module for rooms.iupui.edu, Facilitated training to improve the efficiency of the event process
- Inaugural Campus Center Administrative Desk Team, Spring 2017, Established the Administrative Desk Team to serve as the first point of contact for the department suite
- Rebirth of the Event Services Assistant, Fall 2016, Upgraded the experience of Event Services Assistants from data entry to a meaningful role
- Departmental Risk Management, Spring 2016, Reconstructed the reservation process to include risk management for departmental events
- Degrees of Separation, Fall 2016, Initiated training to foster understanding between different teams within the Campus Center
Professionalpresentations
- Navigating Highly Emotional Conversations with Parents and Staff Members 8/2023
- Talent Management: Options before Termination 6/2021
- Campus Center and Student Experiences Departmental Presentation, Obreau's Tripod: Methods of Conflict Management, 03/02/17
- Advancing Women's Mentorship Program, Strengths quest: Personal and Professional Applications, 03/22/17
- Staff Development Mini-Conference, Go Rogue: Creating your own Destiny, 06/21/17
- ACUI Building Manager's Seminar, Meet me on Channel Two, 09/22/17
- Campus Center and Student Experiences Fall Training, Service with Distinction
Education
Chicago, IL,West Lafayette, IN
Summaryofqualificationsandskills
- Exceptional interpersonal communication, leadership, and customer service skills
- Experience with workplace culture and engagement assessment
- Expertise in plan development and implementation following engagement assessment and workplace culture evaluation
- Proven ability to create and customize training sessions for diverse audiences, including IU students, staff, and faculty
- Skilled in Executive Coaching with a focus on organizational culture, engagement, and productivity
- Highly effective at conflict resolution and root cause analysis
- Strong oral and written communication skills
- Organized, efficient, and independent with a keen focus on details and the big picture
- Established relationships and rapport with IU Business Partners, Departments, and University Leadership
- Expertise in building relationships with stakeholders to achieve organizational goals
Timeline
Assistant Director of Operations
Rising Stars Family Childcare
08.2022 - 04.2023
On-Call Banquet Server
Davidson Hospitality (The Alexander Hotel)
04.2022 - Current
On-Call Banquet Server
Embassy Suites
11.2018 - 06.2024
Catering Coordinator
Hyatt Regency Indianapolis
08.2017 - 09.2018
HR Generalist/Office Manager
Neutered LLC
04.2017 - Current
Owner
Mosaic Solutions, LLC
04.2017 - Current
Coordinator for Guest Services - Campus Center and Student Experiences
IUPUI
10.2015 - 04.2017
Bachelor of Arts - Communication
Purdue University
Master of Industrial Organizational Psychology -
Adler University
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