Focused & resourceful individual with 4+ years of experience in Quality Assurance and Quality Management. Currently associated with PGP Glass as Quality Engineer and my objectives are to manage customer complaints and oversee quality assurance documentation. Adept at developing and maintaining comprehensive QA documents that ensure compliance with QMS and facilitate continuous improvement. Committed to enhancing product quality and fostering positive customer relations through meticulous attention to detail and proactive approach towards problem solving.
Overview
5
5
years of professional experience
Work History
Engineer
PGP Glass Pvt Ltd, Jambusar
06.2023 - Current
Responsible for handling customer portfolios for USA, Europe and Indian clients like Nestle, HUL
Glassex, Sazerac, and domestica pharma clients like Glenmark, Cadila Healthcare, Cipla, etc
Developed process improvement initiatives by collaborating with concerned stakeholders and achieved 15% of reduction in rejection of bottles for premium cosmetic customers
Enhanced in-process inspections and implemented more frequent visual checks to catch defects earlier in production line
Introduced new In- process quality steps for finished products, including more rigorous testing of glass quality
Handling customer complaints regarding quality issues such as functional and aesthetic defects as well as providing CAPA/8D report for NC products utilizing quality tools as such as Why-Why analysis, Fish bone diagram, etc
Conducted analysis of the past customer complaints and categorize them according to nature of complaint and did pareto analysis and achieved 25% reduction in customer complaints through various automation projects
Collaborating with CFT’s to address quality issues and find opportunities for continuous process improvements
Handling customer audit/visits to comply with customer requirements as per QMS, ISO 15378 and as per Food safety standards like FSSC 22000 & BRCGS
Giving awareness and training to relevant stakeholders regarding product non-conformity received from the customer.
Associate Engineer
L&T Technology Services
02.2020 - 06.2023
Trained and mentored team of 4 members on Quality Process in accordance with needs of customer
Established a “Benchmark” process by preparing Standard Work Instruction, Checklist for creation of
First Article Inspection and providing feedback to all stakeholders
Increase FTR rate from 75% to 97% by doing why-why analysis and other quality improvement initiatives that led to significant reduction in rejection of First Article Inspection report at customer end
Responsible for creating and submitting SPS (Supplier problem Sheet) and SNF (Supplier Notification
Sheet) to CFT for any NC regarding product
Review and produce product PPAP’s documentations in accordance with requirement of customer
Created & streamlined a process by collaborating with CFT for determining physical part status for quality inspection
Maintain records of all quality inspection-related documentation for parts inspected
Conduct Weekly PSR meeting with client SPOC for one glance understanding of Project progress, status, and open issues
Built strong rapport with management and clients to facilitate efficiency and productivity.
Education
Diploma - Mechanical Engineering
Parul Institute of Engg & Tech
Vadodara
2019
Skills
Quality Management System
SOP and Work Instructions
CAPA Management
Customer Relationship Management
Document Control
AQL Sampling
Leadership
Data Analysis and Visualization
Low-cost Automation
Stakeholder Relationship
PFMEA
Root Cause Analysis
SPS & SNF
Six-Sigma (DMAIC)
Additional Information
SAP HANA
Epicor
Microsoft Office(Excel, power point, Word)
Power BI
Languages
English, Gujarat, Hindi, Marathi & Konkani
Timeline
Engineer
PGP Glass Pvt Ltd, Jambusar
06.2023 - Current
Associate Engineer
L&T Technology Services
02.2020 - 06.2023
Diploma - Mechanical Engineering
Parul Institute of Engg & Tech
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