Himanshu Gupta
Kanpur,UP
Summary
Dynamic Operations Manager with a proven track record at Hastindia, enhancing operational efficiency and reducing costs by implementing innovative strategies. Co-founder of Desi-Qala, adept in problem-solving and team leadership, significantly boosting brand awareness and customer engagement. Skilled in operations management and excellent communication, consistently achieving high customer satisfaction levels.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
7
7
years of professional experience
Work History
Operations Manager
Hastindia
07.2024 - 01.2025
- Facilitated integration of artisans specializing in diverse crafts nationwide.
- Executed strategies that enhance operational efficiency and cut overhead costs.
- Coordinated efforts with team members and craftsmen to drive organizational success.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Monitored and improved efficiency of processes, team performance, and customer service
Co-Founder
Desi-Qala
10.2023 - 06.2024
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Sales and Service Representative
Mj.Mangalam Jewellers
06.2018 - 06.2021
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Education
MBA - Financial Management
Harcourt Butler Technical University
Kanpur, India07-2026
BBA - Business Administration And Management
Dayanand Academy of Management Studies
Kanpur, India08-2021
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Excellent communication
- Computer skills
- Calm under pressure
Hobbies
Passionate about exploring new cultures through travel, avid follower of international sports, and actively engaged in learning about global business trends, international relations, and investment strategies
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Operations Manager
Hastindia
07.2024 - 01.2025
Co-Founder
Desi-Qala
10.2023 - 06.2024
Sales and Service Representative
Mj.Mangalam Jewellers
06.2018 - 06.2021
MBA - Financial Management
Harcourt Butler Technical University
BBA - Business Administration And Management
Dayanand Academy of Management Studies
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