Aishwarya Vaidyanathan
Pune,MH
Summary
Technology-inclined professional with strong troubleshooting aptitude and customer-oriented mindset. Demonstrated expertise in delivering network and software support to users, as well as developing and implementing technical solutions. Skilled at analyzing system performance and security to ensure optimal user experience.
Overview
6
6
years of professional experience
Work History
Associate Technical Operations
AppDirect
03.2024 - Current
- Schedule and execute job runs for 13 IaaS partners using Postman mutations to extract monthly subscription usage data for end customers
- Monitor production job schedule utilizing Argo CD to ensure successful completion of tasks
- Validate purchase orders post-job execution, ensuring accurate customer billing based on usage data extracted from MongoDB Compass and Sequel Pro
- Identify and resolve discrepancies in purchase order costs through detailed analysis and debugging following the completion of the purchase order validation process
- Identify and resolve missing subscriptions for customers onboarded at partner centers but not migrated to our marketplace, ensuring accurate purchase order creation
- Communicate validation results and missing subscription data to facilitate customer migration before subsequent billing cycles
- Conducte weekly pre-smoke deployment testing in a test environment for upcoming partner marketplace releases
- Manage customer onboarding and company migrations to the AppDirect marketplace as per partner requests
- Execute user access deletions across various marketplaces for offboarded employees.
- Hands on experience in using Jira for ticket management and activity tracking
- Regular use of Atlassian Confluence for process documentation and process improvisation
Technical & Business Operations Analyst
Amdocs
04.2022 - 03.2024
- Managed KPIs, processes, and communication within the project, identifying process flow improvements that reduced escalations
- Guided and assisted the team in analysing and resolving production issues, preventing recurrence, and suggesting permanent fixes
- Analysed log files, systems, and network traffic to identify and implement improvement opportunities
- Provided business-as-usual (BAU) IT support, ensuring smooth operation of key systems on a daily basis
- Consulted with users to identify areas for improvement, collaborating with internal support teams, outsourced managed service providers, and suppliers for comprehensive end-user setup and support
- Led hands-on problem resolution, offering technical coaching, mentoring, and knowledge management to the team
- Identified and implemented process changes to enhance operational efficiency, ensuring process alignment and mentoring the team
- Guided the team in resolving technical issues, developing innovative solutions, and enhancing processes for bill audits, running maps, and service desk tickets.
Sr. Selling Partner Support Associate
Amazon Development Center
07.2020 - 04.2022
- Possessed in-depth knowledge of the seller account interface, services, guidelines, and terms and conditions
- Resolved seller issues by understanding their cases and providing effective solutions
- Addressed seller queries by providing necessary information and ensuring awareness of terms and conditions
- Shared account knowledge through help pages to enhance understanding of services and account functionalities
- Collaborated with internal teams for deeper investigation of complex issues, ensuring timely follow-ups
- Handled customer calls and emails, delivering prompt and effective resolutions
- Monitored financial aspects such as budgets, expenditures, and income, flagging suspicious activities for further analysis
- Developed strategies and plans for business development, marketing, and sales
- Maintained excellent client relationships by staying updated on company news and promotions.
Business Development Associate
Mahesh Tutorials, IMS Learning Resources & BYJU's
02.2019 - 06.2020
- Assessed students' goals and preparation status for various competitive examinations
- Possessed deep knowledge of the institute's competitive examination preparation courses and guides
- Analyzed students' profiles to understand their goals and reasons for taking examinations
- Recommended suitable courses based on students' learning levels and capabilities
- Achieved monthly sales revenue targets through effective course recommendations
- Researched curriculum changes to ensure courses covered updated examination content, facilitating sales closures
- Assisted students by understanding their requirements and providing necessary support and resolutions
- Maintained strong relationships with students and parents, offering accurate answers to their queries
- Organized counselling sessions with subject matter experts and career mentors to help students set and achieve their examination goals.
Education
B.Sc. Computer Science -
Sir Parashrambhau College
HSC - Science - undefined
S. V. Union Junior College
SSC - State Board - undefined
St. Anne's High School
Skills
- MySQL
- C/Java
- Power BI
- Postman
- MongoDB Compass
- Argo CD
- Project Management
- Problem-solving
- Expertise in MS Office
- Decision Making
- Ticket Triaging
- SLA Maintenance
- Technical Support
Timeline
Associate Technical Operations
AppDirect
03.2024 - Current
Technical & Business Operations Analyst
Amdocs
04.2022 - 03.2024
Sr. Selling Partner Support Associate
Amazon Development Center
07.2020 - 04.2022
Business Development Associate
Mahesh Tutorials, IMS Learning Resources & BYJU's
02.2019 - 06.2020
HSC - Science - undefined
S. V. Union Junior College
SSC - State Board - undefined
St. Anne's High School
B.Sc. Computer Science -
Sir Parashrambhau College
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