Hi, I’m
Dipa Agnihootri
Learning and development specialist
Kol8961276938
Summary
Unorganised but dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Looking for a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Good analytical skills and committed to implementing HR policies and procedures.
Overview
8
years of professional experience
Work History
Capgemini Technology Services India LimitedKolkata, WB.
L&D Administrator, •LMS Administrator/ LMS Coordinator
12.2019 - Current
Job overview
- Knowledge in various Learning Management System Tools like, Sum Total, Reporting tools like Qlikview, Power BI
- Virtual platforms like: Adobe Conect, MS Teams and Survey tools like MS Forms
- Working with clients of Netherlands, NL Global Apps2 and Poland and other SBUs
- SME of 5 regions
- Spoc of 2 tools
- Recently started to work from scratch for Capgemini Engineering L&D activities and reporting including global, APAC, Europe
- SME of all the towers and regions I cater to
- Hands on experience in preparing and editing pathways and plans on Next learning platform
- Working and maintaining TAT and SLA
- Increased KPIs with taking extra responsibilities
- Supporting training sessions, virtual, web based learnings
- Managing the roster by marking them “attended” or cancelling, roster management
- Creating audiences
- Meeting end-user query
- Uploading Training plans of the employees
- Meeting and satisfying the needs and queries of the clients and delegates via face-to-face meetings over calls, e-mails, MS teams, skype
- Report Management - Exhibited proactive skills in creating several reports to keep a track of all the ongoing activities for internal and external training
- Making reports (bi weekly/weekly/monthly/ daily/ tri-monthly) as per clients’ requirements
- Data collection, maintaining dashboards, incremental reports, daily registration report, compliance reports, training completion dashboards
- Quality management - Ensure all the key operation parameters & processes are taken care to ensure delivery of both classroom & virtual sessions are effective, of good quality & experience
- Degreed and Next platform integration via Mylearning
- Responsible for designing and implementing course, session and class
- Risk Management - Identify delivery risks and propose actions to mitigate it wherever possible
- Facilitating the web based, Instructor-led, virtual trainings for the employees of Capgemini
- Spoc of “Prompt” tool and ticketing tool “Enate”
- Client Management: Handling queries of the clients and providing them FTR (First Time Resolution) Provide clarification of HR policies and procedures to Client and Users Dealing with the Client/stakeholders queries related to process improvement
- Handling escalations & weekly service reviews with the client
- Create SOPs for new processes
- Review and update existing process documents
- Delegating tasks to team members
- Conducting training of team members to maximize their potential
- Performs end-to-end research, gather, analyze, coordinates & managing of training programs
- Active member in conducting interactive calls, fun-sessions in my span
- Reporting, editing videos on Camtasia tool as per the mentioned timestamps
- Uploading on MS streams.
Globez Global Teleshopping Pvt LtdKolkata, WBMay
HR Executive
01.2018 - 12.2019
Job overview
- Assist with all internal and external HR related matters
- Created leave management/attendance tracker on excel sheet, calculation of salary, distribution of payslips
- Assist in talent acquisition and recruitment processes, bulk-hiring, background verifications
- Worked on Job portals like indeed, times job
- Conduct employee interviews, on-boarding and help organize training & development initiatives
- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
- Working on HRMS
- Disbursement of offer letters, termination letters, ID cards
- Gather and analyse data with useful HR metrics, like time to hire and employee turnover rates
- Organize quarterly and annual employee performance reviews
- Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
- Update and validation of employees' data on HRMS
- Boosting employees’ motivation by conducting performance appraisals, awards and recognitions with hikes and promotions on regular basis
- Promote HR programs to create an efficient and conflict-free workplace
- Coordinate employee development plans, employee engagement plans and performance management
- Investigate complaints brought forward by employees, grievance handling
- Executing birthday parties
- Checking on attrition level
- Manage the organization’s employee database and prepare reports
- Produce and submit reports on general HR activity
- Assist with budget monitoring and payroll.
NETPro Systems IncKolkata, WB
US IT Recruiter
09.2017 - 02.2018
Job overview
- Daily reporting to the immediate manager about the day’s work, etc.
NETPro Systems IncKolkata, WB
Resource Executive (Team Leader)
05.2017 - 08.2017
Job overview
- Leading a small team of 4 members
- Training them about the US Visas and how to tackle the tough situations
- Conducted meetings in every week; when necessary
- Understanding the weaknesses and strengths of my team members and to helping them to overcome their weaknesses and enhancing their strengths
- Recognitions given to my team members from my side by throwing them a party or a hangout as a token for their hardworks in achieving their monthly targets and subsequently mine.
NETPro Systems IncKolkata, WB
Resource ExecutiveAug
01.2015 - 05.2017
Job overview
- Providing monthly report to the team lead.
Education
Visveswaraya Technical University aka VTU
MBA from HR
2015
WBUT
BBA
2012
ISC, ICSE
XII
2009
2007
University Overview
Benefits of the employees working in Texmaco Pvt Ltd.
HOBBIES:
Travelling, building new connections with people, Cooking, playing instruments, Sketching, Playing volleyball / cricket, Cycling. Newly added- reading spiritual books
Skills
- TECHNICAL SKILLS :
- MS Word, Powerpoint, Excel Advanced excel, HTML, CSS, JavaScript, VB Script V look up, “&”, countif, if else, Pivot table, MS 365 outlook, MS 365 Powerpoint, Skype, Outlook, Calendar invites, Camtasia, MS Streams, Sharepoint, Power BI, Advanced Reporting Tool (Sumtotal)
- Typing skill 32wpm
- LMS Expertise
- Administrator Support
- Administrator Leadership
- Administrator Collaboration
- Virtual System Administrator
- Learning Management System (LMS)
- Learning Management System (LMS) Administration
- R&D
Accomplishments
- Data Analytics Foundation (Google certification; https://www.coursera.org/account/accomplishments/certificate/RTHPCH6A6LTC )
- Preparing to Manage Human Resources (Coursera https://www.coursera.org/account/accomplishments/certificate/4LF5UK4AFYH3 )
- Gender & Sexuality: Diversity and inclusion in the workplace (Coursera https://www.coursera.org/account/accomplishments/certificate/EWH8T4PBFX9Y )
- Certification in Six Sigma yellow belt (2020)
Affiliations
L&D, HR admin. Know much about other administrative tasks.
Working as a Training and development Team as a facilitator
Responsible for designing and implementing course, session and class.
Working extensively on MyLearning Tool a company’s own LMS, Uploading Training Plans of employees in the portal.
Compliance, registration, incremental reports sending to clients as per requirement. Working on dashboards.
Meeting end-user queries. Following SOP, enhancing KPIs, SLAs
SME of the towers I report to.
Built structured reporting from the scratch to the SBUs I cater to.
Conducting surveys, feedback forms on MS forms, Poly for votes, virtual session support.
Prepared for adhoc tasks, reporting.
Hands on experience on Mylearning tool as admin, Advanced Reporting tool, Power BI.
Possess knowledge of sales and recruiting processes including sourcing, interviewing, bulk-hiring, reference checking, tracking, salary negotiations, and closing.
Boosting employees’ motivation by conducting performance appraisals, awards and recognitions with hikes and promotions on regular basis.
Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issue that may arise. Working on HRMS
Conducting employees’ engagement activities in the span
Actively volunteering in taking up additional tasks.
Additional Information
- Location: Kolkata, WB (, Open to relocate)
- Rising Star award (Q4 2021, Q4 2022) Brainbout Monthly Quiz league (Medal for top 50 winners across India, Aug 2021) Android (Linkedin Badge) Event management in the college fest (2012-2014) Hall of fame 2017 from Netrpo Systems Inc. Participated in inter-college National Level Management Fest “Protsahan 2013
Timeline
L&D Administrator, •LMS Administrator/ LMS Coordinator
Capgemini Technology Services India Limited
12.2019 - Current
HR Executive
Globez Global Teleshopping Pvt Ltd
01.2018 - 12.2019
US IT Recruiter
NETPro Systems Inc
09.2017 - 02.2018
Resource Executive (Team Leader)
NETPro Systems Inc
05.2017 - 08.2017
Resource ExecutiveAug
NETPro Systems Inc
01.2015 - 05.2017
Visveswaraya Technical University aka VTU
MBA from HR
WBUT
BBA
ISC, ICSE
XII
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