Microsoft office
MANISH SINGH RAWAT
Employee
Gurugram,UP
Summary
Dedicated client representative and sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Client Representative
Swapnil Adventure
Lucknow
02.2020 - 03.2021
- Developing relations with new customers
- Logged and responded to client inquiries to improve service processes.
- Resolved customer service inquiries that required research and interactions with carriers or agents.
- Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications.
- Interviewed individuals and families to assess needs and provide informational resources.
- Documented data and completed accurate updates to case records.
Pre Sales Associate
Think And Learn
Lucknow
06.2021 - 09.2021
- Participated in team-building activities to enhance working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled 120 calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving product issues.
- Helped customers complete purchases, locate items and join reward programs.
- Spoke to customers in native language to increase loyalty and establish relationships.
Business Development Trainee
Think And Learn
Indore
04.2021 - 06.2021
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Managed needs of more than 10 customers at once using strong prioritization and multitasking abilities.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Education
Bachelor of Arts (B.A) - Economics
Lucknow University
Lucknow 03.2017 - 10.2020
Senior Secondary (XII) - Science
Bhartiya Vidya Bhawan
Lucknow 03.2015 - 05.2016
Secondary(X) -
Jagran Public School
Lucknow 03.2013 - 04.2014
Skills
Presentation skills
PowerPoint presentations
Pressure washing
Pre-sales support
Telephonic Customer Support
Customer Relationship Management Software (CRM)
Managing customer relationships
Customer technical support
Customer Relationship Management
Accomplishments
Single token sale of 1,20,000 as a pre-sales associate.
Single token sale of 23,000 as Business development trainee.
Average client handling time less than 15 minutes.
Able to solve query of customer with more than 80% success rate.
Software
Adobe photoshop
Social media marketing
Computer vision
Interests
Sports
News and stocks
Travelling
Timeline
Pre Sales Associate
Think And Learn
06.2021 - 09.2021
Business Development Trainee
Think And Learn
04.2021 - 06.2021
Client Representative
Swapnil Adventure
02.2020 - 03.2021
Bachelor of Arts (B.A) - Economics
Lucknow University
03.2017 - 10.2020
Senior Secondary (XII) - Science
Bhartiya Vidya Bhawan
03.2015 - 05.2016
Secondary(X) -
Jagran Public School
03.2013 - 04.2014