Travelling And Cooking
Mohit Batra
Senior Captain
Gandhinagar
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Captain position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Captain
German Palace Hotel
Gandhinagar
09.2022 - Current
- Deliver quality customer service to all guests.
- Take reservations and enquire purpose of visit.
- Greet each guest promptly and courteously with good smile and body language.
- Present menu and share promotions, specials and items to customers.
- Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
- Oversee a team of servers who are assigned to his/her shift.
- Key orders in the Point-of-Sale system efficiently.
- Process payment and check bills promptly.
- Maintain cleanliness of the outlet.
- Assist manager by getting involved in planning and organizing of special events.
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Complete opening, operating, and closing procedures.
- Handle problem with cashier payments.
- Escalate guests complain to duty manager if unable to conduct service recovery.
- Implement plans to deliver excellent service for outlet.
Captain
Lithosphere Restaurant
Ahmedabad
01.2021 - 08.2022
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give fond farewell to guests conveying anticipation for their next visit.
- Assist guest with table reservation.
- Assist guest while seating.
- Ensure guest are serviced within specified time.
- Has a good knowledge of menu and presentation standards.
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
- Able to answer any questions regarding menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
- Serve food courses and beverages to guests.
- Set tables according to type of event and service standards.
- Record transaction / orders in Point of Sales systems at the time of order.
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverages.
- Responsible for clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Present accurate final bill to guest and process payment.
Guest Service Associate
Binori The Boutique Hotel
Ahmedabad
04.2019 - 11.2020
- Greet Incoming Customers
- Explain Menu Offerings
- Take Order
- Deliver & Serve Food and Beverages
- Provide Customer Service
- Clean and Prepare Tables
- Process Payments
Industrial Trainee
Binori The Boutique Hotel
Ahmedabad
10.2018 - 03.2019
- Taken reservation requests, appropriately checking in all party reservations, as well as accommodating all walk-in guests if there is availability.
- Familiarized guests and giving them information on what we serve, what we have to offer while instilling the theme of the restaurant to our guests.
- Provided any further details that the guests request.
- Kept the front lobby stocked with standard necessities, and ensuring the cleanliness of all linens, silverware, etc.
- Provided communication critical to leading streamlined customer care, delivering an extraordinary experience.
- Served guests during the check-in/out process, billing, offering excellent customer service and accommodating requests.
- Maintained excellent communication with all other hotel departments, and having hotel and local area knowledge to better serve guests and make recommendations.
Education
Bachelor of Arts - English Honors
Gujarat University
Gandhinagar 06.2008 - 06.2014
Hotel Management
Panache Academy of Hotel Management
Ahmedabad 04.2018 - 09.2018
Skills
Teambuilding
Certification
Hotel Managment
Interests
Timeline
Senior Captain
German Palace Hotel
09.2022 - Current
Captain
Lithosphere Restaurant
01.2021 - 08.2022
Guest Service Associate
Binori The Boutique Hotel
04.2019 - 11.2020
Industrial Trainee
Binori The Boutique Hotel
10.2018 - 03.2019
Hotel Management
Panache Academy of Hotel Management
04.2018 - 09.2018
Hotel Managment
04-2018
Bachelor of Arts - English Honors
Gujarat University
06.2008 - 06.2014
Similar Profiles
Lucas DumasLucas Dumas
Barman at Carlton Hotel, A Regent Hotel, PalaceBarman at Carlton Hotel, A Regent Hotel, Palace
HEba AbdelhadiHEba Abdelhadi
Assistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suitesAssistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suites
Jonathan YuJonathan Yu
Part-time Bartender at Schnurrbart (German owned bar in LKF), "EAST Hong Kong Hotel"Part-time Bartender at Schnurrbart (German owned bar in LKF), "EAST Hong Kong Hotel"
Mansi VermaMansi Verma
Credit Officer at Bank of IndiaCredit Officer at Bank of India
Payal PatelPayal Patel
Sr Frontend Developer at Hyperlink InfosystemSr Frontend Developer at Hyperlink Infosystem