HAPPY SINGLA
Gurgaon,Haryana
Summary
An experienced and well-maintained professional having ample amount of knowledge in Trade Finance Operations and Client Servicing, having 7+ years of experience in banking domain. Result-driven team player with practical hands-on experience and a solid understanding of Trade Finance & other banking Operation. Excellent Proficiency in MS Excel/PPT/Flex cube. An effective communicator with good problem solving & data analytical skills, seeking an opportunity in the organization which provide ample opportunity to enhance potential while being resourceful, innovative, flexible, and work towards the growth of the organization.
Overview
8
8
years of professional experience
2
2
Languages
1
1
Certificate
Work History
Associate Relationship Support Manager
HSBC Bank
Gurgaon India
08 2024 - Current
- Managing client queries and responsible for retaining the HSBC wallet. One point SPOC for all Trade finance requirements for the managed portfolio. Onboarding clients on digital platform - Providing training on transaction initiation and usage.
- Alignment with the global model and business objectives of GPS. Working with Client Service Team leader of all Client Service initiatives including client communications, allocated staff training and development, technology implementation, client surveys etc.
- Advising clients on trade related products i.e. Import, Export, Letter of Credit, Bank Guarantee and Trade loans.
- Contribute to the achievement of strategic direction given by Client Service Head for consistent delivery of top quality and market leading. Client Service functions for Business Banking Clients.
- Closure of EDPMS and IDPMS outstanding.
- Managing 150+ client portfolio successfully.
- Compliance with all applicable laws, regulations and Global Standards by the CS team; contribute towards achievement of local/ regional/ global targets of CS.
- Interacting with customers to resolve discrepancies related to Export and Import documentation.
- Self-managing client High level escalations by speaking to client's senior stakeholder. Conducting periodic Service review with clients and work on their feedback to improve client experience
Assistant Manager
HSBC Electronic Data Processing
Bengaluru, India
06 2022 - 08 2024
- Approver and Scrutiny of Advance against Import, OA, IBC, Loan Against Import and Retirements
- Perform all the activities pertaining to Outward Remittance and make sure all the transactions are under the guidelines of FEMA, DGFT, RBI, OFAC & FATF
- Conducted due diligence checks on counterparties and trade documents to mitigate risks related to fraud, compliance, and credit
- Maintained accurate records and documentation of trade finance transactions, ensuring adherence to audit and compliance standards
- Scrutinizing of Import Documents for Merchant Trade Transactions.
- Handled more than 100 transactions on daily basis.
- Ensured all transactions are processed within TAT, maintained service levels for customer centric transactions
- Scrutiny of Documents as prescribed by RBI Master Directions and Internal Guidelines
- NOSTRO Reconciliation.
- Used Tools – Wolf Screening, TRRACS, World Check, Sanction screening and Sea Searcher.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Deputy Manager
YES BANK Ltd
Gurgaon, India
04.2021 - 05.2022
- Processing of Outward Remittances (Advance against Imports, Direct Import Bills, Import Collections)
- Scrutinizing of Import Documents for Advance against Import
- Scrutinizing of Import Documents for Direct Import Bill
- Checker of remittances under Advance against import, Direct import documents, import collection, A2 payment
- BOE Reconciliation, Knockoff and Write-off as Prescribed
- Ensured al transactions are processed within TAT, maintained service levels for customer centric transactions
- Scrutiny of Documents as prescribed by RBI Master Directions and Internal Guidelines.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
Assistant Manager
Axis Bank Limited
Noida, India
09.2018 - 04.2021
- Processing of Export Collection bills lodgment & realization, Advance Remittance against Export, Inward Remittances.
- Realization of Export proceeds
- Pre shipment and post shipment facilities
- Facilitate the exporter clients to carry on their Exports business and grow.
- Providing services pertaining to inward remittances received for the customers including Conversion into INR/other foreign Currencies, EEFC deposits Involved in process & product training for new hire
- Compliance with internal and external guidelines relating to Trade Finance
- Ensured all transactions are processed within TAT, maintained 98% service levels for customer centric transactions.
- Monitored compliance pending queue and coordinated with internal departments, such as Treasury and Retail branches to ensure timely rectification of errors.
- Settled approximately 150 export collection & advance transactions on daily basis.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
PGDBS (Post Graduation Diploma - Banking Services
Manipal University
Bengaluru09.2018
B. Tech (Bachelor of Technology - Computer Science Engineering
Punjab Technical University
Mohali06.2016
Skills
- In-depth understanding of trade finance processes and workflows
- Strong knowledge of trade finance products, such as Import, Export, letters of credit, Import finance and Documentary collections
- Strong Problem-solving skills
- People Management
- Task Delegation
- EDPMS and IDPMS
- MS Office
- Customer Service
- Trade Loans
- Bill Discounting
Timeline
Deputy Manager
YES BANK Ltd
04.2021 - 05.2022
Assistant Manager
Axis Bank Limited
09.2018 - 04.2021
Associate Relationship Support Manager
HSBC Bank
08 2024 - Current
Assistant Manager
HSBC Electronic Data Processing
06 2022 - 08 2024
PGDBS (Post Graduation Diploma - Banking Services
Manipal University
B. Tech (Bachelor of Technology - Computer Science Engineering
Punjab Technical University
Certification
- Certificate Course in Foreign Exchange by IIBF