Naveen Kumar Vangapati
Kavali
Summary
ACCOMPLISHMENTS One World Certification | Load Control License's | Airbus– 319/320/321/330 | Boeing– 737 | Embraer– 145/170/190 | Airport Handling Management | AVSEC | Dangerous Goods Regulations (CAT-09 & 10) | Safety Management System | Fire Fighting | RAMP Awareness Certification | N.C.C – A, B, C Certifications| Handling of Bomb Threat Call Certification | Collins Aerospace Certification | Airline Software's Amadeus Altea CM/FM | SITA/Radixx/DCS/Zapways/Paxlink/AIRS | Good Revenue Planning | Taking over new station setup
Overview
16
16
years of professional experience
Work History
AIRPORT MANAGER
FLYADEAL AIRLINES
05.2024 - 07.2024
- Exercising leadership and management of our service provider(s) in assigned regional ports
- Ensuring consistent delivery of all ground handling operations in passenger service, ramp handling and cargo operations in accordance to agreed service level agreements
- Fully accountable for the safe and efficient delivery of overall ground handling activities including disruption handling while adhering to all safety and operational guidelines regulated by the relevant authorities and Airline product, policies and standards
- Working closely with Manager, Ground Operations & Compliance on ground handling activities ensuring a cohesive and strong delivery of operational service and safety consistency
- Accountable for delivering customer experience and relevant Net Promoter Score outcomes
- Accountable for all streams of ancillary collection and set targets
- Responsible for the successful delivery of projects including new port readiness activities as assigned
- Ensuring the airline's ground operations are in full compliance to all safety, security, regulatory requirement and all airline's policies, procedures and operating manual
- Ensuring that handling services provided by appointed vendor to Airlines flights are performed in accordance with the appropriate and agreed Service Level Agreement (SLA), handling agreements and charges match services provided
- Ensuring compliance by appointed GSP to all applicable regulatory requirements pertaining to operational safety, occupational health, environmental and any other laws
- Plan and conduct periodical assessment to monitor safety and security within his/her area of responsibility to ensure personnel comply with all security and safety procedures and requirements
- Monitoring all flight or service disruption are being handled and managed in the most effective and efficient manner, taking into consideration and prioritization on safety and customer satisfaction
- Managing the ancillary collections (Excess baggage, Last Minutes Upgrade) with Ground Handing
- Agent (GHA) and perform mishandled baggage incidental payment
- Ensuring station within region control is in conformity to Civil Aviation Regulations (e.g
- CAR 2016
- Amendment CAR2018), Civil Aviation Directives (CAD) and any other relevant and applicable laws and regulations, issued by Civil Aviation Authority of India and Local Authorities regulations pertaining to occupational health, operational safety, and environment laws applicable to Flyadeal Airlines and the service provider and Compliance to Station Regulatory Audit Process
- Liaising with various departments at respective station to ensure smooth handling of Flyadeal Airlines passengers and aircraft
- Manage complaints and claims at station
- Ensuring responsible and accountable to lead, direct and manage employees and GSP resources to achieve operational and financial KPI (Key Performance Index) which are dictated by Company.
AIRPORT MANAGER
STAR AIR
06.2018 - 03.2024
Station Manager
Air Deccan
02.2017 - 05.2018
Customer Services Officer
Qatar Aviation Services
09.2016 - 01.2017
Airport Duty Manager
Aircosta Airlines
01.2013 - 09.2016
Customer Services Supervisor
Air India
05.2008 - 11.2012
Education
BSC - Electronics
Sri Venkateswara University
India06.2008
Skills
- Airport Services functions Technical and operational related matters Good planning and analytical skills
- Team Player Interpersonal skills Leadership qualities Problem Solving Skills Lounge services to
- Passengers Baggage screening Ramp Safety Telephones and emails skills Customer Services Cargo
- Loading Preparing Load and Trim sheets LIR Documentation Flight Operations IATA Ramp safety
- Standards Airside Operations Health and safety standards Investigation and reporting Incidents and
- Operational constraints Ground Handling Operations Review Standard Operating Procedures (SOPs)
- Critical operational situations Special baggage handling Turnaround coordination GSE fleet quality
- Documentation handling Large multi-cultural workforce Cost-conscious culture Resource management
- Systems and planning Communication Leadership Time Management Adaptability Problem Solving
- Teamwork Creativity Financial and budgeting process Emergency Response Procedures Active Listening
- Attention to details Critical Thinking Planning/Organizing Planning/Organizing Aviation Regulations
- Systems Knowledge Training and Development
- Microsoft Office to include Word, Excel, PowerPoint
- Outlook /Audit procedures and practices
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)
Timeline
AIRPORT MANAGER
FLYADEAL AIRLINES
05.2024 - 07.2024
AIRPORT MANAGER
STAR AIR
06.2018 - 03.2024
Station Manager
Air Deccan
02.2017 - 05.2018
Customer Services Officer
Qatar Aviation Services
09.2016 - 01.2017
Airport Duty Manager
Aircosta Airlines
01.2013 - 09.2016
Customer Services Supervisor
Air India
05.2008 - 11.2012
BSC - Electronics
Sri Venkateswara University
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