Earl Hanson
Indianapolis
Summary
Adept at fostering customer loyalty and exceeding sales targets, I leveraged my strong work ethic and exceptional communication skills at Capital City Ford to enhance service delivery and customer satisfaction. My background in vehicle assessment and multitasking has consistently driven superior results, with a proven track record of improving efficiency and team performance.
Overview
17
17
years of professional experience
Work History
Service Advisor Parts Deptment
Capital City Ford
04.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Lead Tire Technician
Best One Tire & Service
07.2016 - 04.2023
- Diagnosed complex tire issues effectively, providing customers with clear explanations and solutions.
- Implemented preventative maintenance programs for vehicles under our care, resulting in longer-lasting tires and improved customer satisfaction.
- Conducted thorough quality checks on completed work, ensuring that all tasks met or surpassed automotive industry standards.
- Excelled at leading cross-functional teams of technicians throughout various projects while maintaining tight deadlines and high-quality results.
- Led a team of technicians to consistently meet or exceed performance goals and customer satisfaction ratings.
- Coordinated staff scheduling effectively, minimizing overtime costs while maintaining optimal levels of coverage during peak hours.
- Improved tire technician team efficiency by implementing new processes and procedures.
- Maintained and managed tire and hardware inventory with regular stock assessments.
Diesel Mechanic and Driver
Central Environmental Inc.
02.2008 - 07.2016
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Ordered parts necessary for vehicle repairs and new installations.
Education
High School Diploma -
Washington County Career Center
Marietta, OH05-1993
High School Diploma -
Warren High School
Vincent, OH04-1993
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Excellent communication
- Strong work ethic
- Price quoting
- Documentation and reporting
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
Timeline
Service Advisor Parts Deptment
Capital City Ford
04.2023 - Current
Lead Tire Technician
Best One Tire & Service
07.2016 - 04.2023
Diesel Mechanic and Driver
Central Environmental Inc.
02.2008 - 07.2016
High School Diploma -
Washington County Career Center
High School Diploma -
Warren High School
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