V BALAJI
SYSTEM ADMIN
Summary
Experienced Systems Administrator with 15 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
20
20
years of professional experience
Work History
SYSTEM ADMINISTRATOR
NEXUS INFOTECH SOLUTIONS
Vellore
01.2014 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Created patches and solutions to fix bugs in existing applications.
- Completed reports detailing network and systems performance and downtime issues.
- Introduced management tools to create and manage virtual server computing environment.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Maintained current software licenses for computers and mobile devices.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Created nightly jobs for database backups.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
SYSTEM ENGINEER
Nokia Siemens Networks, HP, wisemen consultancy India pvt ltd
09.2010 - 11.2013
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Oversaw transition of workload automation system to [Type] environment.
- Assisted employees with resolving network problems at remote locations.
- Managed key information technology and compliance programs for proactive risk management.
FACILITY MANAGEMENT SERVICE ENGINEER
CMS COMPUTERS LTD
Chennai
08.2008 - 08.2010
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to schedule.
CUSTOMER SUPPORT ENGINEER
Canon India
Chennai
06.2005 - 06.2008
- Through by
- Access Computer Data
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Explained complex technology-related issues in understandable terms to customers.
- Answered incoming support inquiries via chat, phone and email.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
ASSOCIATE CUSTOMER ENGINEER
Modi Xerox ltd, by ENEM Enterprises
Chennai
03.2000 - 07.2003
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Answered incoming support inquiries via chat, phone and email.
- Partnered with customers, end-users and resellers to implement strategies and solutions.
Education
CCNA & MCSE in HCL Info systems ltd -
Diploma - Mechanical Engineer
State Board of Technical Education
BBA - undefined
Madras University
Skills
Have to interact with the customer and client for the Technical Doubts & ClarificationsSelling the products, locking the products that have warrantyInstalling, configuring and managing windows 2003Installing and managing users and groups in Active directory in windows 2000 and 2003 serverInstalling and configuring services like Active directory, DNS and DHCPHandled close to 150 PCs at single locationTrouble shooting of O/S, H/W related and Handled Network related issuesCreating Local area network (LAN) by cable laying, I/O Punching, RJ45 crimping and using the connectingDevice like HUB and Switch
System upgrades
Hardware and software installation
File system administration
Technical Support
Infrastructure planning
Hardware knowledge
Technical Analysis
Server maintenance
Timeline
SYSTEM ADMINISTRATOR
NEXUS INFOTECH SOLUTIONS
01.2014 - Current
SYSTEM ENGINEER
Nokia Siemens Networks, HP, wisemen consultancy India pvt ltd
09.2010 - 11.2013
FACILITY MANAGEMENT SERVICE ENGINEER
CMS COMPUTERS LTD
08.2008 - 08.2010
CUSTOMER SUPPORT ENGINEER
Canon India
06.2005 - 06.2008
ASSOCIATE CUSTOMER ENGINEER
Modi Xerox ltd, by ENEM Enterprises
03.2000 - 07.2003
CCNA & MCSE in HCL Info systems ltd -
Diploma - Mechanical Engineer
State Board of Technical Education
BBA - undefined
Madras University