Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
Hobbies
Languages
Timeline
Generic

RAHUL GAUTAM

Kolkata

Summary

Two years of experience in SAP Cloud Commerce development and support, focusing on customer satisfaction and technical issue resolution. Proven ability to troubleshoot complex problems and drive process improvements. Strong interpersonal skills and a commitment to results, with a track record of quickly learning new technologies. Seeking to contribute expertise to a dynamic organization and support business growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Programmer Analyst

Cognizant
Kolkata
07.2022 - 07.2024
  • Incident Resolution - Resolved incidents related to SAP commerce cloud, ensuring timely and effective solutions to minimize downtime and ensure business continuity.
  • Backoffice Troubleshooting - Troubleshoot and resolve issues in the Backoffice module of SAP commerce Cloud, including order management, inventory management, and customer service.
  • Eclipse-based Troubleshooting - Utilized Eclipse to troubleshoot and debug Java code-related issues in SAP Commerce cloud, identifying and resolving errors to ensure smooth system operation.
  • Jira Ticket Management - Worked on multiple Jira tickets including bugs, story, pentest, performance tickets.
  • Monitoring and Alert Management-Monitoring system logs, emails, and alerts to identify potential issues, including: Monitoring incoming emails for failures or errors. Identifying and troubleshooting issues with file transfer or data processing. Detecting and resolving datahub restart issues.
  • Problem Solving-Applied problem-solving skills to resolve complex technical issues, leveraging knowledge of SAP commerce cloud, java and eclipse to identify and implement solutions.

Redwood Ecomm DevSup

GSK NAP
01.2024 - 07.2024
  • Resolved bugs across storefronts, backoffice, datahub, cronjobs, and email processes.
  • Ensured accountability for work quality both individually and as a team.
  • Collaborated with project management, design authority, quality assurance, and DevOps throughout SDLC.
  • Created unit testing documents and standard operating procedures.
  • Executed Hybris version upgrade and datahub patch upgrade for 2211.23.
  • Conducted testing on 120+ APIs, documenting findings and updating Confluence page.
  • Coordinated with multiple teams across projects to enhance collaboration.

Ecomm Global and FR

GSK NAPIT
07.2022 - 01.2024
  • Resolved numerous bugs in storefronts, backoffice, datahub, cronjobs, and email processes.
  • Ensured accountability for quality of work delivered individually and as a team.
  • Collaborated with various teams on projects to enhance communication and efficiency.
  • Addressed multiple issues related to Hybris performance and penetration testing tickets.

Education

Bachelor of Technology -

Bengal College Of Engineering And Technology
08.2022

Skills

  • Basic Python
  • Java
  • MYSQL
  • Azure
  • Eclipse
  • GitHub
  • Azure Blob Storage
  • Source Tree
  • Excel
  • Confluence
  • Postman
  • Jira
  • SQL Server Management
  • SQL
  • MS Excel
  • Power BI
  • Spark basic
  • SAP commerce cloud platform
  • SAP Spartacus basic
  • SAP Hybris
  • Backoffice
  • Data Hub

Certification

  • Java, HP Training, Patna
  • Introduction To Machine Learning, NPTEL
  • Machine Learning By Andrew NG from Stanford University, USA, Coursera

Accomplishments

  • First Runner-up in Autonomous robo race (Inter College Robo knock down)
  • Second runner-up in robo fifa (Inter College Robo knock down)
  • Best speaker (Inter School speech competition)

Websites

Hobbies

  • Dancing
  • Singing
  • travelling

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Redwood Ecomm DevSup

GSK NAP
01.2024 - 07.2024

Programmer Analyst

Cognizant
07.2022 - 07.2024

Ecomm Global and FR

GSK NAPIT
07.2022 - 01.2024

Bachelor of Technology -

Bengal College Of Engineering And Technology

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