DARRYL CLINTON VIEYRA

Strategic Leadership & Operational Excellence:

· Spearheaded the build-out and development of multi-functional teams of over 75 employees (IN/CH/MY)

· Implemented improvements in global delivery model resulting in reduction of operating costs by 10%, optimized the location footprint ($25k annual savings)

· Restructured department for increased efficiency, optimizing resource allocation and improving communication with sales/clients in Europe/US - RFP & Content Mgmt.

· Established the Global Implementation Client model (Top 15 clients) which improved client feedback by 20%, led the GCNA Global Implementation location footprint review and strategy.

· Managed financial, operational and human resources to optimize business performance (budget/HC)

Team Development:

· Improved employee retention rates through enhanced talent management processes and targeted professional development programs (attrition rate > 10% for 2 consecutive years)

· Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction (Flexibility/Location footprint/

Risk Management & Governance

· Implemented comprehensive risk management frameworks, mitigating potential threats to the business and ensuring long-term stability (0 risk incidents reported for 3 years).

· Monitored key business risks and established risk management procedures (KPIs/Monthly Risk Review)

Stakeholder Management:

· Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization (improved stakeholder satisfaction by 30% in annual employee survey)

· Presented and discussed strategy and initiative progress with senior business leaders tied to Business Unit

Diversity and Inclusion:

· Championed diversity and inclusion initiatives globally, creating a more inclusive and engaging work environment (Co-Led the TB D&I Disability Group & the rollout of the TB Self Advocacy Program)

Leadership & Team Management:

· Guided a team of 55 employees across Middle Office, Controls, and Payments operational functions

· Led the recruitment strategy with HR and championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce

Operational Efficient & Client Relationships:

· Identified opportunities to improve business process flows and productivity through collaboration with the business leading to approximately $4mm P&L efficiencies

· Streamlined operations by identifying inefficiencies and implementing process improvements – non-tech headcount savings of 8HC p.a. over 4 years

· Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics - improved cash equity settlement rate from 95% to 98% (AI/BI tools)

· Enhanced client satisfaction by developing and implementing strategies to improve service quality - 150% increase in client satisfaction tickets

Business Support & Escalation:

· Acted as the primary escalation contact for the Prime Brokerage & Securities Lending business & clients and provided leadership support for Tech, Risk, Global Operations, and Audit functions

· Reduced operational costs by optimizing resource allocation and negotiating better contracts with vendor

· Functional Lead of Brexit Project & Implementation review for Prime Brokerage Cash team

· Client Service Captain for SSB and DWS – broker scorecards, quarterly service review meetings

Risk Management & Compliance:

· Responsible for monitoring the risk framework for the team (RQs/RCSA/Incidents/Audit MAPs) processes while working closely with the Risk & Governance teams/mgmt. on reviews and action steps

· Implemented comprehensive risk management plans to mitigate potential challenges or disruptions in operations.

· Leadership & Team Management: Headed the Listed Derivatives & Prime Brokerage Controls Controls team comprising 20 employees which included recruited and employee development through various programs (E.g. mentoring/mobility) to promote positive feedback and engagement. I was also the Lead of the Operations Campus Recruitment Committee for the Bangalore (talent acquisition/career development).

· Risk Management & Compliance: Managed T+1 risk exposure related to cash equity, futures and options clearing. Mitigated regulatory risks by overseeing adherence to various market regulations such as Dodd-Frank, LSOC (Legal Entity in a Service Organization Control), and CASS (Client Asset Sourcebook). Collaborated with global counterparts to ensure a cohesive approach to risk management and compliance across international markets

• Headed the Direct Hedge Funds & Derivatives Operations in India, leading a team of 32 highly skilled professionals
• Served as the Global Functional Lead for Derivatives within Asset Management Operations, reporting functionally to the Global Head of Asset Management Operations
• Oversaw daily and monthly reconciliation processes for cash, stock, and NAV (Net Asset Value) for all Direct Hedge Funds offered by GSAM across multi-strategies
• Contributed to strategic planning initiatives for Asset Management Operations, aligning with organizational goals and objectives.

• Collaborated with senior management in the establishing and developing the Bangalore MF & Alternative Investment Transfer Agency team through strategic initiatives and long term goals (8 employees)
• Played a key role in conducting Transfer Agency vendor due diligence of the Shareholder Services function tied to the launch of Asset Management business in India.

• Held diverse roles in Asset Management Business & Operations across Bangalore, Chicago, NY & London locations.