Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
SUKANTA KUMAR PANDA

SUKANTA KUMAR PANDA

SENIOR SYSTEM ADMINISTRATOR
BANGALORE,KA

Summary

I am creative as well innovative and looking ahead to work in a challenging environment and where I can get more scope for learning and good remuneration and to satisfy my superiors with my performance. To obtain a responsible and growth position in IT field these both utilize andstrengthenh and my skills for your esteemed organization. With 9+ year’s solid experience in Technical support and Incident / Escalation service management, along with strong customer-facing and administration skills. Now seeking to respond to new challenges and contribute to effective of your organization in the IT sector. Knowledgeable system administration professional current with latest trends and technical updates available. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

Senior System Administrator

MICROLAND LTD
BANGALORE, KARNATAKA
10.2021 - Current
  • Manage and monitor all installed systems and infrastructure.
  • Install, configure, test, and maintain operating systems, application software, and system management tools.
  • Provide 2nd and 3rd level support.
  • User management (Creation, disabling & deletion) in Windows Active Directory.
  • Installing and configuring Network Printers and providing access to users
  • Install, repair, maintain and upgrade Apple Desktop and Notebooks.
  • Pushing the latest patches for client machine WSUS and JAMF.
  • Liaise with vendors and other IT personnel for problem resolution.


Senior Technical Analyst

NIIT TECHNOLOGIES LTD
04.2017 - 02.2019
  • Provide timely support for hardware, software, and network- related issues, responding to and solving 60 weekly tickets.
  • Responsible for 2nd -level support for all Technical & network related issues.
  • Delegates and manages tickets to make sure they are properly routed, worked, and documented.
  • Assists with the resolution of application, hardware, and software problems.
  • Provide training to newly hired IT helpdesk.
  • Troubleshoot and resolve Active Directory, GPO, Active Directory Federated Services, and password/identity management systems.
  • Manage daily technical support activities on desktop support, data network and server management.
  • Knowledgeable in the troubleshooting of both hardware and software in a Windows environment.
  • Basic troubleshooting and escalation of DHCP, DNS, Wi-Fi, VPN, and other network issues.
  • Ability to coordinate with other technical teams in the delivery of end user services.
  • Able to discretely manage highly confidential/sensitive company and personal information and Strong diligence.

LYNDELLBASELL TECHNICAL SUPPORT
09.2015 - 04.2017
  • Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools.
  • Responsible for 2nd -level support for all Technical & network-related issues.
  • Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
  • Performing Zero Touch Installation Thorough Imaging Boot Stick.
  • Laptop & Desktop Imaging.
  • Desktop & Laptop cloning as per user requirements.
  • Installation, Configuration, and Administration of RSA and Always-on VPN.
  • Supported all remote offices and home-based users using LYNC meeting & Log Mein rescue.
  • Managing various kinds of incidence logged by the user & providing them support on their logged incidence about Desktops, Laptops, Softwares & Printers.
  • Worked flexible hours; night, weekend, and holiday shifts
  • Led projects and analyzed data to identify opportunities for improvement
  • Adhered to social distancing protocols and wore mask or face shield
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

SENIOR TECHNICAL SUPPORT

VIDEOCON
06.2014 - 09.2015
  • Answering support queries via phone/email.
  • Using remote-control software tools to provide resolution and diagnosis of faults at remote working locations.
  • Setting up conference facilities (video and teleconference) and providing technical support.
  • Updated all latest Patch Services (PC and Windows Application).
  • Manage configuration and operation of client-based computer operating systems.
  • Maintaining & managing EPO orchestrator with McAfee Client 8.7i & 8.8i.
  • Used Asset Insight to keep track of software installed on PCs and then use Ghost to create images.
  • Connecting VC & Taking laptop backup every month of VIP user.
  • As per schedule.
  • Administering, configuring, and troubleshooting of Windows XP/win 7 & win 8.
  • Asset Management: - Providing analytical support to improve quality and consistency of Information Technology related procurement activities.
  • Consolidated IT contracts to one source for IT cost management and reporting capabilities.
  • Analyzed data and how it can be used to improve hardware planning, usage, and save costs.
  • Coordinate with different vendors for printer cartridge and mobile phones.
  • Prepare PO for vendor payment.

SENIOR TECHNICAL SUPPORT

RAILEUROPE
09.2012 - 06.2014
  • Receiving Tickets from GSA and mails from Users regarding Application issues and Booking issues and printer issues.
  • Handle process migration, Data center migration and testing to provide support to the Travel Agents of Rail Europe (includes creation of logins for reservation system and VPN.
  • Provide back office support for creation of Websites (B2C, B2B), creating web accounts, setting up currency, product access which is displayed on the website.
  • B2B Account Creation and support to them regarding login issues and booking issues and price difference issues.
  • Provide support for VPN; Install, configure, and troubleshoot installation & configuration issues Independently.
  • Co-ordinate with the PARIS-based L2 team to provide quick services to business units.
  • Perform payment transactions - Settlement of Payments, Bank Transfers, Refunds, Cancellations for different payment methods like Credit cards, PayPal, net, Skrill using Web Collect tool.
  • Coordinate with Accounts department for MTR discrepancy and provide solution to GSA.
  • Technology Below is the list of important hardware, software products, operating systems, tools, and methods that I have worked with.

Education

Bachelor of Arts - ECONOMICS

BERHAMPUR UNIVERSITY
ODISHA
04.2004 - 08.2007

High School Diploma -

MMK COLLEGE, ThLNBP HIGH SCHOOL
ODISHA BOARD
07.2002 - 08.2004

HIGH SCHOOL -

L N B P HIGH SCHOOL
ODISHA BOARD
04.2001 - 07.2002

Skills

Active directory

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Timeline

Senior System Administrator

MICROLAND LTD
10.2021 - Current

Senior Technical Analyst

NIIT TECHNOLOGIES LTD
04.2017 - 02.2019

LYNDELLBASELL TECHNICAL SUPPORT
09.2015 - 04.2017

SENIOR TECHNICAL SUPPORT

VIDEOCON
06.2014 - 09.2015

SENIOR TECHNICAL SUPPORT

RAILEUROPE
09.2012 - 06.2014

Bachelor of Arts - ECONOMICS

BERHAMPUR UNIVERSITY
04.2004 - 08.2007

High School Diploma -

MMK COLLEGE, ThLNBP HIGH SCHOOL
07.2002 - 08.2004

HIGH SCHOOL -

L N B P HIGH SCHOOL
04.2001 - 07.2002

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SUKANTA KUMAR PANDASENIOR SYSTEM ADMINISTRATOR