Open To Work
EBENEZ SAM JOHNSON
Kangarappady
Summary
Detail-oriented finance graduate with hands-on experience in NRI banking customer service and accounting support. Managed customer inquiries and complaints while promoting banking products to enhance satisfaction. Supported financial operations, including bank reconciliation and invoicing, with accuracy and attention to detail. Committed to contributing effectively to organizational success in the finance and banking sector.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Specialist, NRI Department
South India Bank SIBOSL
Kerala
12.2024 - 04.2025
- Addressed customer inquiries related to bank products, services, and account issues,ensuring prompt and accurate solutions
- Provided customers with details about account balances, transaction history, and interest rates over phone calls.
- Informed customers about new banking products, services, and promotional offers, enhancing customer engagement and driving sales.
- Registered and resolved customer complaints regarding banking operations, ensuring a satisfactory resolution and follow-up
- Guided customers on loan application processes, eligibility criteria, and documentation requirements for various banking loans.
- Assisted customers in updating Know Your Customer (KYC) details and ensuring compliance with banking regulations
- Collected customer feedback on services and shared insights with management, contributing to ongoing quality improvement initiatives.
- Identified cross-selling opportunities for banking products like credit cards, savings accounts, and fixed deposits, aligning offerings with customer needs.
Assistant Accountant Intern
Great Effects
ERNAKULAM
07.2023 - 07.2024
- Regularly reconciling the company’s bank accounts to ensure that the company's records match the bank's records.
- Issuing and managing invoices to clients, ensuring they are accurate and timely, and following up on overdue payments.
- Tracked day-to-day expenses, ensuring accurate receipt management and petty cash balance.
- Reviewed and categorized employee expense reports for compliance with company policy.
- Helping with basic tax preparation and filing, including keeping track of sales tax Assisting with processing payroll for employees, ensuring accurate deductions, benefits, and hours worked.
Education
Bachelor of Commerce - Finance
Kristujayanti, Bangalore North University
Bangalore06-2023
Higher Secondary Education - Commerce
Greets Public School, CBSE
Ernakulam, India12-2020
Secondary Education (10th) -
Morden Public School, CBSE
Ernakulam, India03-2017
Skills
- Customer service
- Customer relations
- Problem resolution
- Team Collaboration
- Project Management
- Microsoft Office
- Effective communication
- Financial Reporting
- Leadership
- Effective communication
- Relationship management
- Communication Skills
- Account reconciliation
Personal Information
Date of Birth: 06/08/2000
Certification
Stock Market, Kristu Jayanti college
Language
- English
- Malayalam
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteSalary Range
₹45000/yr - ₹200000/yrTimeline
Customer Service Specialist, NRI Department
South India Bank SIBOSL
12.2024 - 04.2025
Assistant Accountant Intern
Great Effects
07.2023 - 07.2024
Bachelor of Commerce - Finance
Kristujayanti, Bangalore North University
Higher Secondary Education - Commerce
Greets Public School, CBSE
Secondary Education (10th) -
Morden Public School, CBSE