Tamanna Sachdev

Ensured efficiency and productivity gains in line with Org goals, leading to increased revenue generation

Responsible for acquiring and implementing ISO 27001 certification and controls related to the same

Part of the automation brainstorming team, leading towards a streamlined org with laser sharp focus on delivering as per Client requirements, each time and enabling faster scaleups and versatility in services offered

Managing Client centric operations and ensuring Client satisfaction by achieving delivery & service quality norms.

Engaged in solutioning for new projects/Clients with respect to right pricing and execution strategies for projects.

Identifying areas of opportunity based on client business and feedback, and ensuring close follow-up with the Client to acquire additional business. Primarily responsible to ensure Client Retention and assist in New Client Acquisition.

Grown up the ranks from a CSA (Customer Service Associate) to a Deputy Manager Operations.

Handled teams with a control span of 100+ FTEs in a 24X7 process.

Successfully transitioned multiple projects onshore to offshore, right from recruiting, training, going live to providing ongoing support