Ebin Antony
Training Lead
Ernakulam
Summary
Seeking a position to utilize my skills and abilities in a reputed organization that offers me professional growth while being resourceful, innovative and flexible. To work in an effective team. Lifelong learning.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Teacher cum Accountant
St.Peters HSS Jaora, MP
- 1 year as Teacher cum Accountant at St.Peters HSS Jaora, MP.
Accountant cum CRO
ALAPATT Jewellery and AlapattWatches(TITAN) Ernakulam
- 2 years experience as Accountant cum CRO at ALAPATT Jewellery and AlapattWatches(TITAN) Ernakulam.
Teacher cum Accountant
MIMS Ernakulam
- 3 years experience as Teacher cum Accountant at MIMS Ernakulam.
Associate
NGA at Leela Infopark, Cochin
- 1.3 years as an Associate in NGA at Leela Infopark, Cochin.
Training Specialist
Zellis Hr India Pvt Ltd
06.2023 - 10.2025
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Documented participation and evaluated learning for each participant.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Technical Support Expert
Zellis
01.2022 - 05.2023
- Resolved complex technical issues by utilizing diagnostic tools and troubleshooting procedures.
- Developed rapport with clients by addressing their needs professionally while adhering to company guidelines.
- Provided exceptional customer service by empathizing with clients'' frustrations and offering timely resolutions.
- Reduced call-back rates by providing clear instructions and comprehensive resolutions to customers'' issues.
Senior Technical Support Specialist
Zellis Hr India Pvt. Ltd.
07.2018 - 01.2022
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Maximized use of hardware and software by training users and interpreting instructions.
- Prepared references for users by writing clear operating instructions.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Served as a subject matter expert, assisting colleagues with resolving difficult cases and sharing valuable insights.
- Developed comprehensive documentation to assist team members in troubleshooting complex technical problems.
- Collaborated with cross-functional teams to identify root causes of recurring issues and implement permanent fixes.
- Managed high-volume support tickets, ensuring timely resolution and maintaining client trust.
- Contributed to the continuous improvement of the technical support team by regularly sharing best practices, lessons learned, and constructive feedback with peers.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Mentored junior technicians, helping them develop their problem-solving skills and technical expertise.
Education
MBA - HR and Finance
ISBM University
B.Com - Co-operation
MG University
Plus Two - undefined
St Albert’s senior secondary school
ErnakulamSecondary School Leaving Certificate - undefined
Sree Narayana Higher Secondary School
AyyappankavuSkills
Student engagement
Classroom instruction
Curriculum implementation
Group instruction
Behavior management
Classroom management
Critical thinking
Team building
Learning strategies
Testing and grading
Growth mindset
Task prioritization
Learning assessments
Subject matter expertise
Technology integration
Alternative learning methods
Performance assessments
Project-based learning
Cooperative learning experience
Collaborative learning
Feedback implementation
Assessment strategies
Group learning mechanics
Interests
Organizing various activities, Reading News papers and Business magazines, Designing and make power point presentation, Carrier Adviser and students counseling, Singing and Listening Music
Accomplishments
- Enthusiastic and committed to maintain quality and efficiency.
- Optimistic and confident.
- Hardworking with strong sense of cooperation and strict adherence to discipline and dedication.
Timeline
Training Specialist
Zellis Hr India Pvt Ltd
06.2023 - 10.2025
Technical Support Expert
Zellis
01.2022 - 05.2023
Senior Technical Support Specialist
Zellis Hr India Pvt. Ltd.
07.2018 - 01.2022
Teacher cum Accountant
St.Peters HSS Jaora, MP
Accountant cum CRO
ALAPATT Jewellery and AlapattWatches(TITAN) Ernakulam
Teacher cum Accountant
MIMS Ernakulam
Associate
NGA at Leela Infopark, Cochin
MBA - HR and Finance
ISBM University
B.Com - Co-operation
MG University
Plus Two - undefined
St Albert’s senior secondary school
Secondary School Leaving Certificate - undefined
Sree Narayana Higher Secondary School
Languages Known
English
Hindi
Malayalam
Tamil
Declaration
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief. ERNAKULAM 2014-07-24 Ebin Antony
References
Abiju, Suresh, Proprietor of MIMS institution, MIMS institution, Bagyodhayam Buildings, Pachalam, 682012
Declaration
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief. ERNAKULAM 2014-07-24 Ebin Antony