EBIN CHACKO

• Engaged customers to confirm and clarify value and adapt strategy.
• Held daily check-ins with team members to set objectives and monitor progress.
• Traveled for in-person meetings with customers and partners, developing key relationships.
• Followed best practices when using CRM and other tools to manage sales cycle.
• Managed sales team activities by evaluating needs of each territory and participating in sales calls.
• Identified knowledge gaps within team, developing fulfillment plan.
• Researched market trends to remain current with industry and competitor information.

• Implementation of new ideas to improve our service standard.

• Taking care of staffing & Duty Rosters.

• Taking care of canteen with the dining capacity of 100 people in three shifts.

• Taking care of housekeeping services of the premises.

• Making canteen menu, Quality check of raw materials, Up keeping of standard & Hygiene of canteen.

• Preparing check list for housekeeping, Daily rounds of office & Public area, Taking opinion from staff regarding cleanliness.

• Interacting with guest to provide the best hospitality service during their stay.

• Maintain customer contact list.

• Conducting spot evaluations.

• Keeping the laundry department up to date.

• Build loyalty and long term relationships with customers.

• Identify customers need and providing solutions.

• Addressing and resolving customer issues.

• Monitor store display, cleanliness and rack refilling.

• Handling Customer service, Demo and Installation follow up etc.

• Monitoring happy calls and follow up.

• Supervising the customer care and assigning the work for them.

• Monitor service at showroom.

• Handling stock defective and updating register.

• Handling scrap products and updating register.

• Maintaining staff attendance, salary and incentive report.