Ebin Peter
Bangalore
Summary
Innovative Learning & Development specialist with over 10 years of experience in training design, quality assurance, and knowledge management within fast-paced organizations. Proven expertise in setting up comprehensive quality audit systems and designing effective training planners that reduce onboarding time and improve employee performance. Skilled at centralizing resources and leveraging data analytics to drive continuous improvement, enhance team engagement, and deliver measurable business results.
Overview
10
10
years of professional experience
Work History
Lead - Learning & Development
Uni Cards
Bangalore
04.2025 - Current
- Designed and launched a Google Sites Knowledge Management System, integrating product, process, and training data, including templates and verbatims.
- Collated and centralized company knowledge from 800+ spreadsheets and 500+ documents into 6 product-focused sheets for streamlined access.
- Restructured information flow between product, growth, risk, tech, and training/quality teams, ensuring rapid, coordinated process updates.
Senior Training Specialist
Uni Cards
Bangalore
02.2024 - 03.2025
- Developed a new training planner, reducing onboarding duration from 6 weeks to 4 weeks through cross-functional collaboration.
- Built a self-learning platform using Google Sites, created dynamic calculators, and developed training resources.
- Boosted training throughput to 92% and FPA to 90%; monitored training effectiveness with Google Studio.
- Led acknowledgment-driven update portals reaching 100% of team headcounts.
Senior Quality Analyst
Uni Cards
Bangalore
04.2022 - 01.2024
- Designed audit forms for all LOBs; introduced clear parameter-specific feedback and a dispute acknowledgment system with automated emails.
- Automated audit sheets and feedback, saving ~4 minutes per audit; developed comprehensive dashboards for process tracking and improvement.
- Prepared SOPs, templates, and oversaw communication standards across all channels.
Senior Quality Analyst
Concentrix
Bangalore
09.2018 - 04.2022
- Managed multi-client quality programs and led process improvement teams to exceed business goals.
- Led a team of two QAs, conducted calibrations, and analyzed customer feedback for service enhancement.
- Designed training and quality planners; regularly communicated quality metrics and updates to leadership.
Senior Customer Service Representative
Concentrix
Bangalore
06.2016 - 09.2018
- Developed an automation script, reducing completion time by 16 hours weekly and earning PAN India recognition.
- Trained and mentored new staff; resolved complex complaints; developed process improvements for production/logistics.
Customer Service Representative
Concentrix
Bangalore
08.2015 - 06.2016
- Provided technical support and troubleshooting for diverse customer issues, driving retention and sales.
- Awarded 6 Best Performer honors for excellence; maintained comprehensive customer records and service quality.
Education
Bachelor of Technology - Electrical And Electronics Engineering
Adarsh Management Institute Of India
Bangalore07-2015
Diploma - Electrical And Electronics Engineering
Government Polytechnic College
Trichy06-2012
Secondary School Leaving Certificate -
St. Joseph's College Higher Secondary School
Trichy06-2009
Skills
- Knowledge Management
- Training Development
- Cross-functional Collaboration
- Process Improvement
- Data Analysis
- Customer Relationship Management
- Team Leadership
- Problem Solving
- Effective Communication
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Affiliations
- Reading
- Pet Care
- Traveling
- Board Games
- Mentoring
- Art Appreciation
Timeline
Lead - Learning & Development
Uni Cards
04.2025 - Current
Senior Training Specialist
Uni Cards
02.2024 - 03.2025
Senior Quality Analyst
Uni Cards
04.2022 - 01.2024
Senior Quality Analyst
Concentrix
09.2018 - 04.2022
Senior Customer Service Representative
Concentrix
06.2016 - 09.2018
Customer Service Representative
Concentrix
08.2015 - 06.2016
Bachelor of Technology - Electrical And Electronics Engineering
Adarsh Management Institute Of India
Diploma - Electrical And Electronics Engineering
Government Polytechnic College
Secondary School Leaving Certificate -
St. Joseph's College Higher Secondary School