EBINEZER DAVID
Chennai
Summary
A competent professional with 10 year and 5 months of rich experience in the areas of Customer Support / Service, Supply Chain Management and Global Procurement. Excellence in executing the requirements of the Top management by Coordinating with the team Subordinates and extracting the result and goal. Have Executed Cost Reduction and Process Improvements projects working with Clients that aimed at increasing the profits and operational efficiencies. Excellent rapport with stakeholders which gained a confidence and resulted in bringing more additional business to the company Capability to meet high pressure and time–bound targets Industry Experience in Customer Support, Supply chain, Inventory Planning, Inbound/Outbound International Calls Handling.
Overview
11
11
years of professional experience
Work History
Assistant Manager Customer Service & Supply Chain
Pratt and Whitney
Bengaluru
09.2022 - 08.2024
- Coordinated daily operations and ensured adherence to safety protocols.
- Assisted in scheduling and organizing production workflows for efficiency.
- Managed inventory levels and facilitated timely procurement of materials.
- Participated in process improvement initiatives to enhance operational efficiency.
- Supported team members with training on operational procedures and best practices.
- Communicated effectively with cross-functional teams to align project goals.
- Resolved operational issues by collaborating with management and staff members.
- Ensured that quality control standards were met by monitoring performance against established goals.
- Maintained records of all operational activities including personnel information, inventory levels, customer service metrics.
- Coordinated team schedules and delegated tasks to ensure workflow efficiency.
- Implemented process improvements to enhance operational effectiveness and quality.
- Trained new staff on company policies, procedures, and best practices.
- Led cross-functional meetings to align project goals and team objectives.
- Analyzed performance data to identify areas for operational enhancement.
- Facilitated communication between departments to streamline project execution.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Supply Chain Analyst
Accenture
Chennai
08.2013 - 01.2022
- Analyzed supply chain data to improve inventory management processes.
- Developed reports on supply chain performance for stakeholder review.
- Managed vendor relationships to ensure timely material delivery.
- Utilized forecasting tools to anticipate supply and demand fluctuations.
- Implemented process improvements to enhance efficiency in procurement activities.
- Trained junior analysts on supply chain methodologies and best practices.
- Conducted market research to identify new sourcing opportunities and trends.
- Assisted supply chain management in meeting metrics by maintaining open lines of communication.
- Monitored supplier performance using key metrics such as delivery accuracy, lead time, cost savings.
- Developed and implemented strategies to improve supply chain operations efficiency.
- Developed SOPs for all supply chain-related processes including material sourcing, order processing and logistics management.
- Collaborated with stakeholders across departments to ensure smooth execution of supply chain activities.
- Analyzed data from multiple sources, identified trends and provided recommendations for improvement.
- Managed relationships with suppliers, negotiated contracts and monitored compliance with agreed terms.
- Played critical role in operational success of procurement, sourcing and vendor management, focusing on analyzing and troubleshooting issues and delivering speedy resolutions.
- Resolved problems and managed multiple tasks using strong planning and process management abilities.
- Facilitated the integration of supply chain data into the company's ERP system for enhanced decision-making capabilities.
- Identified and addressed bottlenecks in the supply chain process through continuous improvement initiatives.
- Monitored global market trends to advise on potential impacts to supply chain operations.
- Managed supplier performance metrics and facilitated quarterly review meetings to ensure contract compliance.
- Analyzed customer feedback and sales data to adjust supply chain strategies for improved service levels.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
Education
B.E - Aeronautical Engineering
Anna University
ChennaiXII Standard -
P.S Matric
Chennai, Tamil NaduX Standard -
Santhome Hr Sec
Chennai, Tamil NaduSkills
- Supply Chain Tool: SAP, Enovia PLM, Zendesk & IMS
- Other Proficiency: MS Office
- Inventory management
- Quality control
- Supply chain operations
- Team leadership
- Customer relationship management
- Performance evaluation
- Team collaboration
- Customer rapport
- Decision-making
- Operations management
- Customer service and satisfaction
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Implementation of cost saving Projects
- Had an opportunity to bring new projects to the organization by travelling onsite
Languages
English
Proficient
C2
Tamil
Proficient
C2
Timeline
Assistant Manager Customer Service & Supply Chain
Pratt and Whitney
09.2022 - 08.2024
Supply Chain Analyst
Accenture
08.2013 - 01.2022
B.E - Aeronautical Engineering
Anna University
XII Standard -
P.S Matric
X Standard -
Santhome Hr Sec