EBIN K T
ALAPPUZHA
Summary
Hardworking employee with MFI customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Innovative Head of Product Marketing known for high productivity and efficient task completion. Possess specialized skills in market research, strategic positioning, and brand management which contribute to successful product launches and market penetration. Excel in leadership, communication, and problem-solving, ensuring seamless collaboration across teams to achieve business goals .
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head of Product Marketing - Senior Manager
ASIRVAD MICRO FINANCE LIMITED
THRISSUR
04.2024 - Current
- Evaluated competitors' products and services to determine pricing strategies that would maximize profitability while maintaining competitive advantage.
- Managed product launch campaigns, including creating collateral materials, coordinating PR activities and managing budgets.
- Actively monitored customer feedback from various sources such as surveys or social media posts in order to improve overall satisfaction levels.
- Analyzed market trends to identify opportunities for new products or services.
- Presented product updates during quarterly business reviews with senior management team.
- Developed and implemented product marketing strategies to increase brand awareness, drive customer engagement and meet revenue goals.
- Negotiated contracts with vendors responsible for producing promotional materials such as brochures or flyers.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Established effective communication channels between different departments within the organization.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Monitored compliance with industry regulations and company policies to mitigate risk.
VIGILANCE MANAGR
ASIRVAD MICRO FINANCE LIMITED
THRISSUR
05.2023 - 04.2024
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
Area Sales Head - Manager
ASIRVAD MICRO FINANCE LIMITED
ERNAKULM
12.2022 - 05.2023
- Maintained a strong understanding of products and services offered by company and their applications in the region's market segments.
- Resolved customer complaints efficiently while maintaining high levels of customer satisfaction.
- Identified potential new customers in the region and developed strategies to penetrate markets.
- Follow company policies regarding customer service standards.
- Oversaw daily operations of the sales department ensuring all tasks were completed efficiently.
- Created training programs for new sales employees.
- Ensured compliance with laws governing business practices within the industry.
- Managed daily operations, client relations and IT.
Internal Auditor - Ass Manager
ASIRVAD MICRO FINANCE LIMITED
ALAPPUZHA
03.2020 - 12.2022
- Reviewed financial documents to ensure compliance with company policies and procedures.
- Evaluated existing accounting processes for efficiency, accuracy, and reliability.
- Collaborated with other departments across the organization on various issues related to financial reporting.
- Identified potential fraud risks and developed strategies to mitigate them.
- Provided recommendations on how to improve internal control environment.
- Researched new developments in auditing standards, regulations, and best practices.
- Analyzed business operations and identified opportunities for improvement in internal control systems.
- Ensured that all necessary documents were properly filed according to company policy.
- Developed audit programs and internal control systems to identify areas of risk.
- Maintained a database of all completed audits and their results.
Customer Support Executive
MARK AND ORION VRNTURES PVT LTD .
KOCHIN
07.2018 - 09.2019
- Resolved customer issues in a timely manner.
- Developed solutions to address customer complaints.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Mentored junior team members and managed employee relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
MBA - FINANCE AND MARKETING MANAGEMENT
BHARATHIYAR UNIVERSITY
COIMBATORE 12-2022
B.COM - FINANCE AND TAXATION
KERALA UNIVERSITY
ALAPPUZHA 06-2017
Skills
- Product Launches
- Product Promotion
- Continuous Improvement
- Customer Relationship Management
- Time management abilities
- Corporate Communications
- Critical Thinking and Analysis
- Data Analysis
- Problem Identification
- Regulatory Compliance
- Issue and Complaint Resolution
- Self Motivation
- Office equipment proficiency
- Influencer Collaboration
Accomplishments
- AWARDED THE BEST CADET TITLE IN NCC , SUCCEFFULLY COMPLETED TRAINING PROGRAMME AND HOLDING C CERTIFICATE .
- KRLCC EDUCATION COMMISSION MEMBER
- PROGRAMME COORDINATOR - EDU PLUS +
- MEMBER AT PROJECT RESCUE X
Languages
MALAYALAM
First Language
ENGLISH
Proficient (C2)
C2
TAMIL
Proficient (C2)
C2
Affiliations
SOCIAL WORKER
TRAVELLING
READING
SPORTS
Certification
- AWARDED THE BEST CADET TITLE IN NCC , SUCCEFFULLY COMPLETED TRAINING PROGRAMME AND HOLDING C CERTIFICATE .
REFERENCES
- LALKRISHN
Timeline
Head of Product Marketing - Senior Manager
ASIRVAD MICRO FINANCE LIMITED
04.2024 - Current
VIGILANCE MANAGR
ASIRVAD MICRO FINANCE LIMITED
05.2023 - 04.2024
Area Sales Head - Manager
ASIRVAD MICRO FINANCE LIMITED
12.2022 - 05.2023
Internal Auditor - Ass Manager
ASIRVAD MICRO FINANCE LIMITED
03.2020 - 12.2022
Customer Support Executive
MARK AND ORION VRNTURES PVT LTD .
07.2018 - 09.2019
MBA - FINANCE AND MARKETING MANAGEMENT
BHARATHIYAR UNIVERSITY
B.COM - FINANCE AND TAXATION
KERALA UNIVERSITY
- AWARDED THE BEST CADET TITLE IN NCC , SUCCEFFULLY COMPLETED TRAINING PROGRAMME AND HOLDING C CERTIFICATE .
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