Eboni Dixon
Indianapolis
Summary
Dynamic Certified Medical Assistant with proven expertise at IUHP Riley PCC in patient care and vital signs monitoring. Adept at collaborating with clinical teams to enhance patient experiences while ensuring HIPAA compliance. Recognized for exceptional communication skills and attention to detail, contributing to efficient medical records management and superior patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
IUHP Riley PCC
Indianapolis
06.2023 - Current
- Collaborated with staff to maintain optimal environment for patient care.
- Obtained patient vitals and prepared patients for clinical examination.
- Assisted physicians and clinical care team during examinations.
- Performed point-of-care testing as directed.
- Prepared clinical charts as required.
Medical Assistant
WellNow Urgent Care
Beech Grove
08.2022 - 04.2023
- Updated and maintained patient medical records with accuracy and efficiency.
- Prepared patients for examinations by conducting preliminary tests, including blood pressure and electrocardiograms.
- Collected and documented patient summary histories for healthcare providers.
- Executed basic laboratory tests, including specimen samples and blood draws.
- Restocked supply rooms to ensure availability of necessary materials.
- Ordered medical supplies to maintain optimal inventory levels.
- Conducted vital signs monitoring to support clinical assessments.
- Assisted in patient preparation and documentation during clinical procedures.
Customer Service Representative
Sedgwick
Indianapolis
07.2020 - 08.2022
- Interacted with customers to resolve questions or concerns.
- Responded to requests for assistance, make claim determinations to approve non-complex disability claims or makes recommendation to team lead to deny claims based on the disability plan.
- Tracked call-related information, maintained and updated customer information, and provided feedback on call issues.
- Determined benefits due, make timely claims payments and adjustments for workers compensation, social security disability income, and other disability offsets.
Customer Service Representative
Renaissance Dental
Indianapolis
06.2017 - 06.2020
- Research and respond to subscriber inquiries by accessing the claim processing system plus information resources.
- Respond to subscribers' and providers' questions through telephone contact and written communication.
- Adhere to determined quality standards for the handling of calls and written inquiries.
- Process and adjust claims data, eligibility information and enter payment information into mainframe.
- Review subscriber's coverage to determine type and level of benefits while maintaining departmental records and files.
Customer Service Representative
Express Scripts
Indianapolis
09.2012 - 05.2017
- Answered and processed inbound customer calls in a professional, courteous, and timely manner.
- Maintained a professional, calm, and pleasant voice image when communicating with customers.
- Entered and maintained customer account data and activity in appropriate systems.
- Provided follow-through on customer inquiries or correspondence requiring research.
Education
Assoicate of Science in Nursing -
South College
Knoxville, TN06-2025
Medical Billing and Coding -
Ultimate Medical Academy
Florida City, FL07.2022
Skills
- Team collaboration
- Time management
- Communication skills
- Vital signs monitoring
- Attention to detail
- CPT coding
- Third-party payer management
- Computer proficiency
- Medical coding and billing
- Payment posting
- Managed care coordination
- Front desk administration
- Medication administration
- Injection administration
- HIPAA protocols
- Sample collection procedures
- Specimens collection and processing
- Wound care and irrigation
- Data entry
- Customer service excellence
- Scheduling and planning
- Presentation delivery
- ICD-9 and ICD-10 coding
- HCPCS coding
- Research skills
- HIPAA compliance
- Worker's compensation knowledge
- Medical records management
- Vital signs assessment
- Microsoft Office suite proficiency
- Medical terminology expertise
- EMR systems familiarity
- Pediatrics knowledge
- Electronic health records management
- Epic software proficiency
- Patient monitoring techniques
- EHR systems experience
- Hospitality services
Certification
- Certified Medical Assistant
- CPR Certification
- First Aid Certification
- BLS Certification
- Driver's License
- RMA
Timeline
Certified Medical Assistant
IUHP Riley PCC
06.2023 - Current
Medical Assistant
WellNow Urgent Care
08.2022 - 04.2023
Customer Service Representative
Sedgwick
07.2020 - 08.2022
Customer Service Representative
Renaissance Dental
06.2017 - 06.2020
Customer Service Representative
Express Scripts
09.2012 - 05.2017
Assoicate of Science in Nursing -
South College
Medical Billing and Coding -
Ultimate Medical Academy