Sridhar S
Bengaluru
Summary
"I'm a results-driven Senior Business Analyst with a passion for turning complexity into clarity. With over 5 years of experience bridging business needs and technical solutions, I specialize in uncovering insights that drive strategic decisions and operational efficiency. Whether it's streamlining processes, leading crossfunctional workshops, or translating data into actionable intelligence. I don't just analyze-I influence, innovate, and deliver impact.
Overview
5
5
years of professional experience
Work History
Senior Business Intelligence Analyst
Concentrix Pvt Ltd
Bengaluru
10.2021 - 09.2025
- Company Overview: Concentrix Services Pvt Ltd provides business services for optimizing customer experience
- Designing, creating and implementing BI solutions.
- Evaluating, repairing and improving current BI systems.
- Creating interactive visual reports using BI tools.
- Collaborating with teams and managers to help businesses development.
- Delivering timely, accurate, and actionable insights to Business Operations through structured reporting and performance dashboards, enabling data-driven decision-making and strategic alignment across departments.
- Performing DAX queries using Power BI tools.
- Concentrix Services Pvt Ltd provides business services for optimizing customer experience
Business Intelligence Analyst
CMS Computers Pvt Limited
Bengaluru
04.2020 - 03.2021
- Company Overview: CMS Computers Pvt Limited focuses on providing IT solutions and services
- Collect, clean, and analyze large datasets from multiple sources to identify trends, patterns, and actionable insights.
- Translate complex data into clear visualizations and reports using BI tools like Power BI.
- Design and maintain interactive dashboards and automated reports for stakeholders across departments.
- Collaborate with business units to understand their goals and translate them into data driven solutions.
- Work with IT and data engineering teams to enhance data infrastructure and ensure data integrity.
- Evaluate and implement new BI tools and technologies to improve analytics capabilities.
- CMS Computers Pvt Limited focuses on providing IT solutions and services
Education
MBA -
Bangalore University
06.2022
BCom -
MES Degree College
06.2020
Skills
- Power Bi
- DOMO
- DAX Queries
- Microsoft Excel
- Macros
- Google Docs
- Google Sheets
- Verint
- Qlik Sense
- Ameyo tool
- Control IQ
- Power Apps
- Microsoft Lists
- Microsoft 365
- Avaya CMS
- Power Automate
Hobbies and Interests
- Playing Cricket
- Swimming
- Singing Folk and Zonal Songs
Projects
Agents Performance Dashboard, 03/25, Present, Combination of Avaya (CMS), Verint, Control IQ and ECS Tool. Integrated Excel and SQL data sources; implemented DAX measures for dynamic KPIs and year-over-year comparisons. Call Listening Tool, 01/24, Present, Tracking the Calls handled by the Agents. (Inbound/Outbound). Verint tool and Avaya was integrated with creating a DAX Measure to Maintain a Unique ID between Both. Customer Churn Analysis (DOMO), 08/23, Present, Developed a predictive model using DOMO's dataflows and Beast Modes to identify High risk across customer segment. Visualized retention trends and built alerts for high-risk accounts to support proactive engagement strategies. Production Summary Dashboard, 01/25, Present, Developed an adaptive KPI Based Dashboard, to track Agent Productivity. Integrated the Manual Agents Data Input with the Glide Path Set Targets by the Leadership and Visualized the same for the Business decisions.
Languages
- English, Native or Bilingual Proficiency
- Kannada, Native or Bilingual Proficiency
Timeline
Senior Business Intelligence Analyst
Concentrix Pvt Ltd
10.2021 - 09.2025
Business Intelligence Analyst
CMS Computers Pvt Limited
04.2020 - 03.2021
MBA -
Bangalore University
BCom -
MES Degree College
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